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 Review by MrMoody 
UPDATED: 1 year ago
member for 7.2 years, 1421 visits, last login: a few hours ago
 Smithfield,Johnston,NC
 $4 per month (12 month contract)
 about 10 days
 "Cheap, pretty much plug and play"
 "Choppy sound during prime time,PC has to be running"
 "Don't bother if you are in AL/GA/SC/NC"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I ordered the MagicJack and paid my $46. It was delayed a week due to "unexpected order volume," which they notified me by email. Despite their promise to only bill after 30 days, they processed the full charge immediately (i.e. a week before shipping) and then refunded it. They sent another email apologizing for this.
When the device arrived, it plugged right in, and auto installed a ROM drive, which it then would have autoexecuted if I hadn't had it disabled. I went ahead and ran the autorun to install the software. I wish they made a LAN version that runs through your router instead of a PC.
It seems to work pretty seamlessly, caller ID even works on the phone (number only), but the sound is horrible and chops badly. There is nothing wrong with my system or setup; Skype works perfectly and I have no USB issues. The chopping goes away late at night. My ping is low even during prime time as can be verified by my DSLR monitor.
Some research quickly reveals that the Atlanta server they use is overloaded and causing the problems. There is no way to change servers within the software. Apparently you used to be able to change the Hosts file to force it to another server but they fixed this and it no longer works.
I guess the magical jack is going back before the trial is up. I hope they fix their server problems eventually. It seems like a good idea, but I guess I will keep looking for a good VoIP solution.
Followup comments:  rockn
join:2008-11-09
Las Vegas, NV
| Magicjack in their policies I've had two mgicjacks and something has been run with both of them the first one had reeled bad sound and crackled all the time and they told me at mgicjack to go out and buy a new phone set I have a brand new phone set and it's a very good phone set any way they told me that was my problem 3 hours later I finally got two the highest tier of their tech support and got a new one issued.
When I receive my new one I mean I mgicjack I plugged it in software went well and it started out fine the noise was good sound quality was perfect until a week ago all the sudden I lost my caller ID the next thing I know friends are calling me all my cell phone telling me when they call my home phone it go straight to voicemail when I tried to call out I got a dial tone but the phone would not dial so I can call out been here I go again the big nightmare of talking to mgicjack Ste Tech support only this time I was for hours on the phone before they would send me a replacement I have and a mine new replace me yet and I don't know if it'll work but I'm very unhappy with mgicjack | |
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