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Member review of magicjack.com


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Reviews:
read 101 reviews (77 positive) (9 negative)
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Six Month Rating

Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:


$1 per month avg ($1 to $3)

3 year trend
Review by fivestard See Profile
UPDATED: 1.2 years ago
member for 5.8 years, 34 visits, last login: 1.1 years ago


Tempe,Maricopa,AZ
$3 per month
"price"
"inconsistant call quality, tech support, software"
"not ready for prime time"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

    I've had a magicjack for about 4 months and during that time I've drawn several conclusions. The most obvious thing about the magicjack is that you get what you pay for. The first year is only $40 which is extremely low. Unfortunately it's simply not up to the same quality level that I am used to from other providers. It does work but my biggest complaint is with the inconsistent call quality. One call will be perfect, as good as any land line, but the next several call will be muffled. Callers on the other end are constantly asking me to repeat myself because they can't understand me. Using the magicjack has become frustrating, embarrassing and annoying.

    Forget about calling tech support because they only accept on line chat messaging. In my experience the tech support is only able to help with the most basic issues. For anything else you're on you own and have to turn to on line forums. I suspect that if tech support had more training and tools available they might be able to diagnose some of these quality issues but that is not the case.

    In conclusion, for us magicjack is barely usable and only as a last resort.

    Followup comments:
    view ALL 3 comments
    Lenagainster

    join:2005-01-07
    Silver Spring, MD

    I agree

    My feelings exactly. Four months is a good test and your conclusions concur with mine. I only use my MJ for outgoing calls when the other line is tied up. I don't even think I will renew for another $20 when my 1st year is up.
    permalink · 2008-09-06 11:47:00 · Reply to this
    erikthebean

    join:2007-06-25
    Manchester, NH

    I also agree

    While magicjack isnt the worst voip ive used their tech support isnt what it should be and the stability of their software is non existent...not a bad product, but still needs improvement
    permalink · 2008-09-07 07:18:09 · Reply to this

    Love MagicJack

    @sbcglobal.net

    I used MamgicJack everydays without problem

    Make sure you don't have a lot of application running in the background.
    I used MagicJack everydays without any problem.
    The audio is good and very consistent.
    permalink · 2008-09-07 12:03:53 · Reply to this
    Forums » comments on review of magicjack.com

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