Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 321 days ago
 Palm Harbor,Pinellas,FL
 $100 per month- (24 month contract)
 "Coverage area" "Salesmanship" "Oversold on a contract, withheld vital information from me on the products, alternate plans, etc."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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My experience with Verizon is as follows:
Superb, if not one of the best carriers as far as coverage, pretty good on
Customer Service- however, in my most recent encounter with their Reps, under the
guise of "helping me" they tried to sell me what I really didn't need instead of focusing on handling my complaint of inadequate service for the money I was paying. Fortunately, I stood my ground as I learned from my earlier mistakes and my own research.
That said, I would say that their weak point on integrity is their sales
line. I found that they had their own agenda and were not looking out for
my best interest. Specifics follow...
I am a single, middle aged woman and the best for me would have been the
plan I am on now, month to month unlimited voice, text and data for $50 per
month.
Instead I was grossly oversold on a 2 year contract with out-right lies
about the value of the products and service. Note: On contract, I would
have to pay literally 3x the amount, if not more, for the same service I am
getting now.
More specifics... As part of the contract I received an LG phone "free"
valued at $200 or so, had it stolen and a pre-owned replacement cost me
nearly the same. But get this... I just got an LG Revere- very similar
model at Walmart for $15 to initiate my pre-paid plan!
Further.... my contract was upgraded to include a broadband for "free" (valued at $75- but can be purchased for $30 or less elsewhere) that I didn't need. The salesman
neglected to inform me that I could pay a few dollars a month and access Gmail on my cell phone! It was costing me $40 per month until I got wiseto it.
On top of that I was assessed a contract breakage fee- approx $150! I now have yet another fee to pay due to ending my overall contract 2 months early- $70. But I went with it anyway as it cost me less in the long run to switch to the month to month plan.
Overall, I estimate their questionable sales tactics lost me at least $1000, if not $1500.
I'm not happy in the least and told them so and have not only asked for my
fee to be waived, but to compensated for this awful, costly experience.
KMR
Comments:
 | | Verizon Mail a short letter (or use their online form) to
Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa 52244
and tell them the story. No guarantees, but they usually try to be helpful. | |
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