 Review by Guspaz 
Posted: 1.9 years ago
member for 8 years, 1277 visits, last login: a few hours ago
 Montreal,QC
 $35 per month (month by month)
 about 7 days
 Bell Canada
 "They didn't beat me with baseball bats."
 "Everything, primarily that nobody in the area ever got working service."
 "They're probably some sort of money-laundering operation"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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First, as a note, the only thing that went relatively well was the installation. There was some confusion as to when the Bell tech would come, but at least he came without too many delays. However, other than that, nothing else about the experience was anything the worst:
- The sign-up process involved calling a number, waiting on hold, speaking to a person at a callcentre whose only job is to take our name and number so that a REAL employee can call us back.
- They promised 24-mbit service, provided 0.3mbit service, a problem experienced by everybody on the CO/neighbourhood
- The issues were not isolated, but widespread, affecting everyone on their DSLAM at the CO
- Their tech support was unreachable, causing (me) to waste $30-40 on cellphone charges. Call them, wait on hold for 20 minutes, get sent to voicemail, leave a message, never get called back. Ever. At least other people probably only lost the time and not the money like I did.
- When you did manage to reach their tech support, they barely spoke English, were incompetent (kept telling us our poor performance was an issue with the e-mail server, which is insane), and lied (every day for at least two weeks they claimed it would be fixed the next day)
- Their staff disappeared from DSLR right after they signed the lot of us up, and hasn't been heard from since
- They charged us $80 for modems with an MSRP of $35
- Apparently, in addition to their broken equipment in the CO, their actual transit links are oversaturated
- Invoices, bills, and documentation for the service arrived from a completely different company without any explanation or warning.
- Canceling the service was an AOL-like nightmare, with them refusing to allow cancellation via phone, requiring e-mail (even though it was from gmail). Some of their contact e-mail addresses returned account-not-found errors. They then proceeded to ignore the cancellation e-mails. I only managed to cancel my service after mail-bombing every single e-mail address I could find on their English site, their French site (the two sites have different contact info), and the mysterious "other" company's site. They were then so confusing in their lack of English comprehension that they had me convinced that they intended to charge me for the next months' service even though I was still halfway through the first month when I canceled.
- Most of these issues were not isolated to just me, but experienced by all other Colba customers in the area. Most of us signed up about the same time, and canceled about the same time.
In short, they seem to be some sort of scam ring or money laundering operation. We're not sure, but obviously no company that provides this level of customer service could still be in business, so there must be something else going on here.
Avoid this ISP at all costs. The fact that I can rate them "worst" score 1 for almost every category and DSLR will say "ratings match consensus" should tell you something.
Followup comments:  
FinishedColba
@enter-net.com
| colbanet when i called them january 7, i asked them when adsl2+ will be available, they said for the end of March, so i paid for 12month.
BIG mistake!, no adsl2+ on the end of March, call them to ask, they say in 3 week, waited ... no adsl2+ they told me they have problem so it will be for June!, now december 24, still no adsl2+.
they called me last week to ask if i want to renew for one more year!, guess my answer.
It's a bunch of liar, worst they still advertise adsl2+!
all i wish that they close their door.
go to hell colbashit! | |
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