Review of AT&T U-Verse | DSLReports.com, ISP Information

Chris F

@sbcglobal.net

U-Verse Installation

I was scheduled to have my internet and cable installed on Nov 21st 2011 the tech was supposed to arrive between 9am-11am i had the appt. set for at least 2 weeks i confirmed the date and time the day before Nov. 20th. Monday comes and its 11 30 and no one is there. so i call and go through the long and tedious phone process. first they couldn't find me in there system then they told me that my order had been cancelled, i asked them why? who canceled it the told me that they "dont know its just in cancellation status." So they then rescheduled me for the following day Nov. 22nd from 12-3 i said ok thats fine i confirmed the time and address. Well Tuesday comes around and it's 2:30 i call them they tell me "oh no need to worry it looks like the tech is driving to your location and is almost there." I said ok great thats fine. Its now 3:15 still no tech i call them back and they tell me that the driver has the wrong apartment number my is 706 the one the driver had is 701, I said ok well he is on his way right? the actual address is correct room 701 is in the same building just call him and tell him its 706. i get put on hold for 15 min when they come back the rep tells me because she submitted the change it reset the system and now i am automatically rescheduled for next Tuesday Nov. 29. I just want you to know they are just full of shit because i confirmed the address and times and dates 2 times in a row

permalink · 2011-11-23 15:03:42 · Print ·

Review of AT&T U-Verse (fiber)

U-Verse Installation