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Member review of AT&T U-Verse


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read 329 reviews (232 positive) (27 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$125 per month avg ($30 to $264)

3 year trend

Review by joem94547 See Profile
Posted: 24 days ago
member for 2.3 years, 20 visits, last login: 14 days ago


Hercules,Contra Costa,CA
$127 per month
about 15 days
"Fast Internet, Good TV picture quality"
"Residential gateway is only b/g wireless"
"Smooth install. Feels like a good value"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    I noticed that U-Verse was finally available in my neighborhood in mid-October so I placed my order for a 3-way bundle (U200, 6000/1000 internet, voice). With the $30 off internet promo the price for 6 months is $127 per month plus taxes and fees. I previously had an AT&T bundle with Dish 200, 3000/512 DSL, voice) which was $170 with taxes and fees. The price should be similar after the promo expires.

    I got installed on 10/29 so I've had it about a week as of this review. My appt. was scheduled to begin between 9AM and 11AM. 2 AT&T employees rang my doorbell at 9:05 which surprised me to no end. Installation took about 3 hrs including the time they took to go to the fiber box and test out my capacity which they said was well over the minimum requirements. Techs were very good - nice guys, friendly, knew the product well and installed everything cleanly and neatly. They took the time to update the STBs, test my phone line, and sit with me and show me how to operate the DVR and all it's functions.

    TV: I don't have a 1080P TV and didn't feel like paying extra for 1080i so I only get standard def channels. The picture quality is excellent. DVR record-4-shows-at-a-time functionality works well. I like the free on-demand shows. Dish did not have the on-demand feature. I haven't tried the remote recording yet but seems like a cool feature.

    Internet: Love the twice as fast Internet connection. Haven't had any connectivity problems yet. The techs didn't show me the configuration on the RG so I had to figure that out myself, but if you've configured a home router before you will not have any problems. Downloads are fast; streaming video is fast; uploads are fast! It would have been nice if the RG supported wireless-N but my old router was only a g router and with the faster pipe to the outside world everything feels zippy.

    Phone: Lots of nifty features with the VOIP. I like the easy configuration you can do online. Also retrieving voice messages from the online interface when away from home is excellent.

    So far everything is good (knock on wood). I can hardly believe AT&T has a solid digital offering!

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