Review by JonWStar 
UPDATED: 176 days ago
member for 3.9 years, 5 visits, last login: 16 days ago
 Marietta,Cobb,GA
 $200 per month
 "More HD Channels offered, DVR access from all connected TV's and Internet access equal to DSL."
 "Primary TV with DVR will not start 90% without IPL of DVR Box. First billing of Home phone incorrect."
 "Still trying to get TV problem fixed....."
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Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Looking to save some money on TV, Internet, and Phone, we looked into a Bundle. Our previous services were Comcast Cable with HBO and Showtime, HD, and DVR with 2 additional boxes at over $130 per month. Our home phone and DSL services were DSL Ultra and Local and $.05 long distance phone with ATT at $77.60. We had previously had Dish TV but did not like the outlet limitations and service interruptions due to weather. We were not interested in going with the ATT Direct TV option due to our experience with Dish, and we required a hard line for our alarm system monitoring which prevented us from a complete Comcast Bundle.
We signed up a U-verse package including U300 at $79.00 and Broadband Pro at $38.00, and Home Phone with unlimited LD and voice mail at $30.00. We were also going to receive $325.00 in rebates. We added $50 per month for 3 additional receivers($7.00 each vs $5.00 for Comcast), HD($10.00), Sports Package($10.00), and HBO($14.00).
The installation was scheduled and occurred 2 days after the order was placed on a Saturday. It could have been scheduled the next day but we were not available.
The installation went without any problems and took over 5 hours. The ATT Tech. who did the install, demo'ed the TV remotes and channel setups, verified the internet connectivity all of our computers ( 3 laptops and one desktop) and each of the 4 TV sets.
The first problem occurred the next day. We turned on the TV with the DVR box and got an ATT U-verse screen. All other sets worked and so was the internet connectivity. We contacted ATT service and were told how to IPL the DVR box, which started the service. Bottom line we have had 3 on site service calls and 6 other calls and a DVR replacement and this TV still will not start without an IPL. In addition, the first phone bill was incorrect (double what it should have been).
What may be the final straw, we contacted ATT support one more time and were told another service call was scheduled. The Tech never showed and when we called support there was no record of our call in their system.
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