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Member review of AT&T U-Verse


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Reviews:
read 158 reviews (118 positive) (11 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$113 per month avg ($36 to $175)

3 year trend
Review by BadHat See Profile
UPDATED: 128 days ago
member for 5.1 years, 2166 visits, last login: a few hours ago


Rosa's Place
$136 per month
"None"
"Continued disruption, pixelation on video... billing..."
"Worse service I have ever had..."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

    The techs were clueless on installation. The service has not worked right since installation six months ago.

    They have sent techs out again and again, and the last time we had a supervisor, which was promised the time before but never showed up. They have finally gotten the service to work pretty much as promised. Most of the techs seem new and clueless. I had a tech on installation that thought a wireless device was a flash drive...

    I am still fighting the billing. They set us up on paperless billing, with an email address we didn't know about and didn't have a password for, so all we got was disconnect notices, which tended to irritate the better half a great deal. I finally got ahold of someone, after 6 months, that had a clue as to what was going on, and we got the email address changed, and the paperless billing removed, supposedly,

    But now I am getting emails... wonder if I will really get a paper bill. And since I had a past due, due to the fact I didn't get a bill, they were bugging the hell out of us. Now, two days after the payment has cleared my bank, they are still bugging the hell out of us, because they are still apparently clueless and have a crappy billing system. I should have stayed with Time Warner, as bad as they are.

    Update... Still bad service. The TV is working okay, part of the time, better than it was. But last night I lost internet. But it was so late, I didn't feel like going through the misery you have to go through to deal with repair. The online Yahoo games on the TV don't work anymore. And none of the remotes work on the TVs anymore, just with the cable boxes. And I saw a TV commercial for Verizon that they have the all house DVR feature now that we were promised 9 months ago. All in all, AT&T still stinks. The only saving grace is that the telephone still works.

    Followup comments:
    view ALL 3 comments

    David
    Last man standing
    Premium,VIP
    join:2002-05-30
    Granite City, IL
    clubs:

    I can have this checked into if you want

    You can post in direct or IM me directly if you wish.

    Thanks
    David
    permalink · 2008-05-07 02:42:47 · Reply to this

    FireMan

    @rr.com

    Poorly Organized

    Same here, can't get it to work and hours of hold time every time you call.....going back to cable. AT & T still sucks, more now than before.
    permalink · 2008-08-03 20:45:58 · Reply to this

    BadHat
    Hook'M Horns
    Premium
    join:2003-10-14
    Rosa's Place
    clubs:

    Re: Poorly Organized

    And the billing is a joke. I still can't get them to send me paper bills and I get three different bills a month.
    permalink · 2008-08-03 23:03:56 · Reply to this
    Forums » comments on review of AT&T U-Verse

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