Review by Splork 
UPDATED: 228 days ago
member for 7.7 years, 1311 visits, last login: a few hours ago
 Austin,Travis,TX
 Contract price not specified.
 about 40 days
 "Great Price, Great Picture, & Excellent Value"
 "Long Installation Process & Time"
 "Excellent Service - Possible Installation Headaches If You Live In An Older Neighborhood"
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Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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***Let me preface this review by saying that I live in a neighborhood where the utilities are at least 30 years old and no pre-work was done to any of the telephone lines prior to my installation***
I was the first one to order in my neighborhood after my VRAD was designated that it was ready for service. I placed my order on the 13th of March over the phone. The sales representative was extremely friendly, helpful, professional, and knowledgeable about Uverse products and offerings. I ordered the U-verse 400 package with the 10MB/1.5 Internet service. At the time of my order VOIP was not available, but it is now available in my area. I set my installation date for the 27th of March and I took time off from work because the installation was scheduled to take up to 8 hours. The installation tech called me shortly after my installation window began and stated that he was outside moving some things at the crossbox and he would be at my house in about 30 minutes. 30 minutes later he showed up ready to install my service. The tech was very friendly and courteous while at my home. The tech came inside to determine my TV set up and then he moved outside to test my NID. This is where the issues began. The tech was not able to get service at my house. The signal would make it all the way to my house, but it was immediately drop off. The tech called the next level of support and within two hours they were working on my lines. They worked all day, but they weren't able to resolve the issue. They came back the next day and worked on the line again, re-splicing all my lines, they removed a couple of bridge taps and they were finally able to get a strong enough signal to my home. There was one big issue, however. I had excellent downstream service but I was not meeting the upstream requirements. I was told that the issue would be resolved over the weekend, so I waited for a phone call on Saturday, but one never came. When I finally called back I was told that the ticket had been closed and my installation should have been completed. This was not the case, obviously, and I was a little upset. The tech promised that it would be resolved on Sunday so I waited for a call back. Sunday I was called and told that the issue was resolved so I set up another installation for Monday afternoon. Monday afternoon the service was still not working. My issue was with the upstream speeds. The techs left on Monday without telling me when my issue would be resolved and I didn't hear back from anyone for several days. When I finally found out more information about my issue, a week and half later, I was told that they were going to have to dig up the side walk in front of my crossbox in order to resolve the issue and they had just received the permit from the city in order to dig up the sidewalk to get to the lines. A week later I received another call stating that the issue was resolved so I rescheduled my installation. My installation was completed in less than two hours and it works great. I did have a few issues with the RG retraining the first night I was set up, but I haven't had any issues since. I really enjoy the service, and I believe that it's a great value. I was certainly ready to get out from under my cable provider. I just hope that it remains stable. Only time will tell....
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