Review by lonebandit 
Posted: 2 years ago
member for 7.9 years, 1432 visits, last login: 13 days ago
 Oak Creek,Milwaukee,WI
 $99 per month
 about 60 days
 "Picture Quality even in SD"
 "Crappy customer provided equipment - runs windows CE!"
 "Not bad if your patient and have good troubleshooting skills"
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Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Lots of bumps in the road. I joined around Sept 2007. I have had a multitude of swap outs of hardware and even port changes (after my connection would mysteriously die each night around 12-1am). October was bad too. DVR that would record and show black when trying to play back. Maybe the video was being transmitted to the MOON ?
So..fast forward to November. I have seen 2 new software/firmware updates.
One for the gateway(Modem) and one for the set top boxes/DVR.
This fixed many issues. So far I have only had 1 show that would not play that was DVRd.
The internet version of U-Verse has for the most part been flawless but there is some oddball latency due to the interleaving AT&T has to do. That should only affect gamers and not normal surfers.
all in all, cust service has been great - billing was accurate to the PENNY and tech support was always helpful - even if they didnt know off hand what the issue is/was.
Keep in mind, that eventhough this product has been out for some time, its still dealing with 'growing' pains and one needs to be respectful of that.
But hands down, the picture quality - ALL CHANNELS are fully digital and very clear. Not like Time Worthless - where only a few are totally digital. Channel changing is much faster than TW but not 'instant' like AT&T claims it to be.
Overall, I would give them a 3 out of 5. They are getting better each month and trying very hard and they have to, to stay in the game! - TW never tried this hard for a customer.
I can honestly recommend them now - but sadly I think only 3% of WI people are even able to get U-Verse at this time.
LoneBandit
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