| Review by newview |
member for 11.6 years, 5441 visits, last login: a few hours ago
lodged 2.6 years ago
- Contract price not specified.
- "Excellent DVR Service, great HD, good channel lineups"
- "Leased Receiver"
- "DirecTV is the best company I have ever dealt with, bar none"
|Pre Sales information:|
Value for money:
(ratings well above consensus)
I dropped Comcast cableTV back in 2003 for DirecTV satellite due to a price/value comparison, Every aspect of my switch was handled professionally, and in a timely manner with absolutely no problems, The entire installation was free, with the exception of the shipping of the receiver box, just as promised by the pleasant Customer Service Rep I spoke to on the phone. It was very refreshing to be quoted a price and it actually being the price, unlike what was the norm with Comcast. It was also gratifying to see the installer actually show up at the promised time, again unlike what I was used to with Comcast.
On the occasion of my first service call a couple years later, it was again handled very courteously and professionally, again at no cost to me even though I did not have the Protection Plan that is offered. Subsequent service calls over the next few years have always been handled in the same manner, and I was usually given some extra credit on my bill, or an extra service as an "apology" for the inconvenience of whatever problem I encountered. I definitely got the feeling that DirecTV appreciated my business.
When I upgraded my TV to Hi-Def back in 2008, I once again called DirecTV to upgrade my equipment and service to take advantage of HD. Once again, DirecTV made it painless to upgrade, again at no cost except shipping for the new DVR Receiver. The installation of the new required dish was performed within a week, and went flawlessly. I did have to agree to a year commitment at the time of the upgrade, but my past experiences with DirecTV allowed me to agree with that with no problems in my mind at all.
I am extremely happy with my decision back in 2003 to subscribe to DirecTV and they have a customer for life as long as their service remains as excellent as what I have experienced these past seven years.