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Review by Skandalis 
Posted: 171 days ago
member for 309 days, 51 visits, last login: 9 days ago
 Bloomfield Hills,Oakland,MI
 $89 per month (24 month contract)
 about 3 days
 "Extremely helpful sales staff, connection has been rock solid, above average comcast speed."
 "original modem sucked (replaced by self owned modem), Tech support sometimes frusterating ( highly dependent on when you call)"
 "Would suggest doing buisness with them if you need better service than standard residential."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Previously I had been using Covad Business DSL .07 (as they list it) which had a static IP and a speed rating of 3.0Mb/768. I however was only receiving about 60% of my total speed and they told me that was "within spec". I was paying 109.99 a month for services that were not competitive in my area at all. My contract ends 06/19/08 and as such I had to start looking for a replacement. I originally switched from Comcast residential to Covad back in 2006 due to unsatisfactory service. After reading some good things about Comcast Workplace and also having fantastic service at my business from them I decided to replace Covad with Comcast Workplace at my home. I currently am experiencing well over my rated speed on a regular basis regardless of PowerBoost. My speed tests are returning an average speed of 21 Mb down and 3.3 Mb up. My service agreement lists speeds of 16Mb/2Mb. I was told during sales that business clients are must less limited in their bandwidth. Compared to my old Comcast Residential line, I find that statement fully reliable. Currently, my service has not been down once. The first gateway I received from Comcast was a piece of work! It was so bad that I instantly went out and purchased my own Surfboard 5101 to replace the Netgear gateway they gave me. Overall, I will be sticking with the Comcast business plan until I have a reason to change. All I can say from experience is that if everything stays as it currently is, I will be an EXTREMELY satisfied customer. Nice work Comcast, you finally provided the service that will keep customers happy.
Followup comments:  | | Skandalis
join:2008-01-30
Bloomfield Hills, MI
 ·Covad Communications
 ·Comcast Workplace
edit:
June 17th, @01:47PM
| Re: Questions About Your Service Currently we are stuck with service options of either Comcast, AT&T, or A third party DSL provider. As my review stated earlier we have changed providers and have been extremely satisfied. As far as outages go, we have had limited issues but recently we have one outage for 1 hour at work due to a tree taking down our utility pole. I have listed our setups below and hopefully they provide some insight.
Comcast Biz Connection #1
Selected Speed: 16/2
Speed Observed:(With Usage on our line of 20-25 workers)
Static IP Count: 5 ($10.00 extra per month)
Contract Length: 36 Month (Renewed Once with 22 Months Remaining)
Comcast Biz Connection #2 (Home)
Selected Speed: 16/2
Speed Observed: (With me uploading pic's as I speed-tested)
Static IP Count: 0 (Since we do not host servers)
Contract Length: 24 Month (20 months to go)
As far as port restrictions go, we have noticed none. We have VPN tunnels open all the time and no issues there as long as you set up the gateway correctly (they will give you the passwords if you ask)
Since you asked about CAPs, if there is a cap I am sure we have gone over it. Our business account exec. stated that for business customers we are expected to have heavy usage and are pretty much unlimited. I average 500 Gigs of downloads each month to keep our equipment working correctly and data flowing. Even though I do use that much bandwidth, I have never had a call or email regarding it.
***Remember with the business service they do offer a satisfaction guarantee for 30days. If you are worried that you may not enjoy the service and have signed a legal contract then that may give you some time to play and determine if their service is right for you.***
If you have any further questions to ask, feel free to contact me with another post as I will check it soon or also contact a Comcast Business rep. They are really the people who helped to answer most of our questions before we took the jump back to Comcast service.
Sincerely,
Andrew | |
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