Review by wierdo 
UPDATED: 75 days ago
member for 7.5 years, 790 visits, last login: a few hours ago
 Tulsa,Tulsa,OK
 $5 per month
 "Good support, excellent quality, highly reliable"
 "Price, price, price"
 "One of the best"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
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I've used Teliax for a PAYG DID and a limited amount of termination since 2005. At the time, they were competitive on price and had (and still do) the option of IAX trunking. They weren't sending an IAX username at first, but once I opened a ticket, they changed my account to do so within 3 hours.
Aside from 3 or 4 short outages that I wouldn't have known about were it not for my monitoring systems, they have been rock solid. Quality is excellent, and they seem to only using premium termination, so there are never issues with calls being misconnected or other call failures.
My only other issue with them was a small billing snafu related to their minimum billing increment that caused me to be overcharged for a few months back in 2006. They fixed the issue with their billing software and credited me the proper amount within a couple of days after I notified them of the issue, so again I can give them a pass, since they dealt with it with a minimum of fuss.
Currently, they still have the high quality and reliability that I have long valued. Sadly, however, their pricing is not as competitive. Their international rates are more expensive than other providers, although still very low compared to traditional telcos, but they still charge $4.99 a month plus 2c/min for DIDs, and are still at 2c/min US termination. Not awful, but more than can be had from other high quality providers, especially given that the DIDs don't include any incoming minutes whatsoever.
In summary, Teliax is very reliable and of very high quality, but their pricing has failed to keep up with the times.
Followup comments:  
bigdc
@comcast.net
| Teliax FYI, on the new Teliax site local calls are only 1c/min. Regarding the $4.99/mth per DID...I still have a pots line at my house, costs me $43/mth (callerID and call waiting are additional *paid* features). Maybe if I needed 100 DID's from Teliax then $4.99/mth would be a lot... then again if I had 100 employee's maybe $500/mth wouldn't be a big deal. Anyway, five bucks a month and 2c/min doesn't seem like a lot for a full featured, centrex style, unlimited line phone number. Especially if the support, quality and reliability are there. I guess it all comes down to how you use it. Yeah, others may offer cheaper DID's with less features, less support and less reliability but how long will they stick around? You-get-what-you-pay-for, etc. etc. | |
|  | wierdo
join:2001-02-16
Tulsa, OK
 ·Future Nine Corpor..
·Teliax VOIP
 ·Cox HSI
| Re: Teliax said by bigdc :
less reliability but how long will they stick around? You-get-what-you-pay-for, etc. etc.
The only missing feature my other DID provider offers is a channel cap, but that's because they actually include large amounts of minutes. I don't need 43 simultaneous incoming calls. If I had my druthers, I'd have about 4, but for $5 a month flat rate, I'll deal with two. It's never been a problem.
When I first signed up for Teliax, they didn't even have CNAM for that price, but they do now, not that I really care. The number is all I really need.
Other providers that go the Teliax route of charging per minute on DIDs usually only charge $2 or $3 a month and 1c a minute, which seems more reasonable, given what they are paying for the DID.
Again, my problem with the pricing isn't the $4.99 a month in and of itself (after all, I'm happy to pay twice that for a number in Rio, although that is flat rate), it's the $4.99 a month combined with 2c a minute incoming. If they dropped it to 1c a minute, I'd be happier.
As far as their international rates are concerned, to most destinations they're out to lunch, but as I mentioned in the review, their reliability makes them a reasonable backup to another less established provider, even when they charge 20c more a minute to many destinations.
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It's wierdo, not weirdo. Yes, I know that's not the 'proper' spelling of the similar english language word.  | |
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