Review by smacky 
Posted: 150 days ago
member for 150 days, 7 visits, last login: 136 days ago
 Bessemer,Jefferson,AL
 $170 per month (24 month contract)
 "Want less than dial up speeds & famous 481's ??"
 "Which one ?"
 "Stay FAR FAR away !"
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(ratings below consensus)
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This is going to be fun. Where should I start ? Let's see, I will begin with the average of 10-15 ERROR 481's per day on cell phone usage alone. They continue to deny this error as their famous dropped calls, second to add that the customer service is terrible. If that is not enough I have a little story to tell, here it goes, now keep in mind we are only talking about the cell phone side at this present time..Back last year "08" starting the 1st of March I received over 4k text messages charged to my phone. I went round & round with Sprint about these charges stating there is no way I could have made that many text messages in one month considering I worked 60 hours a week & I'm not 14 yrs old but 38. I also had been a customer of theirs for over 6 years then, look at my history have I EVER made that many texts in my lifetime ?? NO ! They gave me the run around as usual & was either to pay the $800 bill or lose my service, so I paid it stupid me. Now, what I'm going to tell now is really gonna get ya to thinking on just who is on the other side of that telephone your talking to, the same day I paid my bill over the phone I got one shocking piece of evidence on them, I had made a personal land line phone call from my cell phone to my best friend, she did not answer, I was on the phone with a client when my best friend buzzed in on us, she was just a laughing, laughing so hard i couldn't hardly understand her, anyhow I asked "whats so funny" she said "how in the did you do that" ? I said "what" ? She stated your not going to believe this I missed your call on my land line so I came back to the caller ID to see who it was, my number was present but the caller ID display was altered with some nasty filthy accusations about my character that would be very rude to even post here. I was astound when she had told me, so immediately I went over to see for myself, sure enough there it was. I made photos of it, came back home & contacted Sprint immediately I ended up having 5 Sprint including one of their lawyers & mine on a conference call to resolve this issue. In the end I only received a $150 credit on my phone bill & I pressed charges against the the employee that compromised my account & done this to me & this person was fired. You call Sprint customer friendly ? You have lost your mind if you think so, these people should be out of business.
Broadband side: This is funny also
I'm going to post my upload & download speed tests here, please do not laugh. Keep in mind I also bought a $200 32inch external antenna to mount on top of roof for connectivity. I am located in what Sprint calls an "excellent" coverage area I was able to stay connected wireless then, but speed test are not even "on the board". here are the results: Download 220-240kbs Upload 30-38kbs. This is highway robbery I would NEVER suggest this company to ANYONE !!! Do NOT let them talk the "MOBILITY" famous sales pitch, its not worth the headache.
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