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Member review of OptusNet


more information on the company
Ad-hoc OptusNet Forum
Australian broadband Forum

Reviews:
read 2 reviews (0 positive) (0 negative)
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Review by jebz See Profile
Posted: 1.1 years ago
member for 7.5 years, 1163 visits, last login: 1 days ago


undisclosed location
$63 per month (12 month contract)
about 21 days
"Reliable and fast cable internet."
"Phone support for billing or faults can result in waits of over 30min."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    If a network outage can be identified by 3 or more reports of a problem in an area Optus dispatch a service team within 2 hours. Most times it is resolved in less than 2hours once on site.

    Ringing for service can be very frustrating with waits of over 30min with some dropouts while listening to music on hold. Many times the call isn't processed with confidence and needs further phone calls to ensure the required actions are effected.

    Followup comments:
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