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Member review of Acanac


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Ad-hoc Acanac Forum
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Reviews:
read 145 reviews (108 positive) (16 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$26 per month avg ($18 to $37)

3 year trend
Review by anh2 See Profile
Posted: 302 days ago
member for 2.3 years, 15 visits, last login: 17 days ago


Brampton,ON
Contract price not specified.
"low cost"
"cannot co-ordinate with bell to setup dry loop"
"stay away"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

    Sign on to get the service back in Jan 18th; charged my credit card for service and dry loop. Then they advise me that Bell showed up wrong house, though ironically there are no other street with similar name as mine except for North and if so there is no such house number. Then the rescheduled date was yesterday but when I called TSR said our house can only get .512 mbps so they cancelled the order. But never even called me to confirm. Funny thing is before paying them, I had driven around the neighborhood and found there are 2 RDSLAM at 0.4km and 1.2km from my house, this was brought up by previous bell technician who told me that to get faster speed I would have to cancel with Bell Sympatico then re-signed again but also request to be put on remote dslam. Acanac never even made such request after corresponding with them for 3 wks pre-installation.

    Now 2 wks without internet at home because Acanac dropped the ball on this conversion from Roger, I have to look for another provider!

    IMO stay away from Acanac

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