Review by meldon 
UPDATED: 359 days ago
member for 359 days, 0 visits, last login: 359 days ago
 Ottawa,ON
 $18 per month (12 month contract)
 about 32 days
 Bell Canada
 "Cheap"
 "Everything else. Speed, service, tech support and overall client care"
 "Dont get Acanac."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I have found that the service with Acanac is not very good.
The price is excellent for the 1st year, but it is the only reason someone should sign up, and then should expect very poor customer service.
They failed to inform me that I would need dry-loop service, and although i should have known, when I asked they told me it was ok, that my telephone provider was such that I wouldnt need dry-loop.
Then, after 2 weeks, my service was activated, and the speed in non throttle time was slow compared to what I was expecting. Although the service claims to be 5mbps download, I rarely went above 3000kbps service at any time, wether at 2 am, 2 pm or 8pm. When i did go over, my maximum speed was 3212 kbps.
I expected a certain difference, but not such a big one.
My serious problems started after I changed telephone companies and no longer required dry-loop.
At that time, I was told my service would be activated on a certain date, but after calling and being told the order was rejected, and no one called me to inform me of this, it was finally done 2 weeks after the original date.
Then they made a mistake on the order, and i was limited to 512kbps Download and same for upload. All while paying for 10X the speed on download. I am now on week 2 of this mess, and the first representative did not even put an order through, and told be it would be done after 4 business days, then I called back after this time, which is when i was told that there was no order created, and was told it would take a further 5 business days. i called again after 4 business days to confirm everything was ok, and was again told the order was rejected because the representative made a mistake. Once again, no one called me to tell me this, and I would not have known had I not called. Finally today they have put in another order, and i am supposed to have it working in 5 business days.
I have not received any credit for the months i have paid with no or poor service.
I do not recommend that anyone ever deal with this company unless you are financially incapable of affording service from another provider.
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