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Review by cbrain 
UPDATED: 292 days ago
member for 9.5 years, 3546 visits, last login: 1 days ago
 Silver Spring,Montgomery,MD
 $1 per month (month by month)
 about 1 days
 "BYOD, quality, reliability & fax works"
 "Frequent major changes without notice from 8/12-2007. Value ? ..."
 "Company lacks focus, no communication without Bruce."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
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***update 1-13-2009***
So Bruce lasted almost a year but is now gone, again. Can't say I'm surprised. I have no praise or complaints. I use least cost routing and their pricing over the past year did not call for use of my remaining balance. I plan to use my remaining $'s regardless of value and move on.
***update 2-29-2008***
Bruce is back and things are looking up. I never used my balance after VoiceStick raised rates so I can test the improvements. I'll post my findings.
»[VoiceStick] Well I am back and in charge of VoiceStick
»[VoiceStick] BETA test proposal for MyGlobalTalk
***update 10-24-2007***
I read about Voicestick charging monthly fees here on BBR. They never sent me notice or directly addressed my other issues. I made several more unsuccessful contact attempts then sent notice to change my account to outbound only. Incoming stopped almost immediately and my account login was restored. Sometime over the weekend outbound began to work again but no contact from Voicestick. They have now raised the outbound call rate to $.02/min and charge for a full minute for a 1 second call ... their notice was the charges in my call log. Bottom line ... there is no longer any call where Voicestick beats a competitor. I'll use up my prepaid deposit and stop sending calls.
***update 9-26-2007***
Yesterday morning I attempted to login to "MyAccount" to make a deposit if the balance was below $5. I don't use this line much now but wanted to keep it active and available. My login was rejected. I tried again around noon, that evening and today. This afternoon I sent support a note from their website. After my inquiry, VoiceStick informs me ... "Your account requires activation before you can use it. Please see the attached document for verification purposes." I later discover they also cut my outbound service. All this without notice! I've maintained a positive balance with VoiceStick for over a year and not had a single money or support problem during that time.
»[VoiceStick] Can't login to My Account - Can anyone else?
»[VoiceStick] Now Charging MOnthly FEES 
***update 9-6-2007***
I made several attempt to contact VoiceStick by email, website and phone, both to their public number and direct to people I was referred. I didn't get a single responsive answer. I was looking for a rate of around $6 U/L incoming or $10 U/L in with a bucket of outgoing. I have better options than the plans they now offer. Last week I informed my contacts to use another incoming. I will continue to use VoiceStick where appropriate. Outgoing calls are easy to change but I need a more responsive provider for incoming and I didn't like the change without notice.
***update 8-20-2007***
Seems like the very day I give Voicestick a glowing review, they change the plan without notice. This does change everything. Do your own research. This can still be a viable option for low volume users. I expect more for what they now cost and I have better options.
»[VoiceStick] Is VoiceStick now charging for incoming calls on N2
***original review 8-16-2007***
Signed up online for the N2N plan in July 2006 and had incoming working on an old P8 adapter in minutes. Inbound test calls ring instantly (SunRocket & some other VoIP's have a delay) and the quality is great. Outbound did not work. The signup promised $5 test credit for outbound but it was not posted so I made a deposit online. Still not working the next day so I sent an email. It was answered quickly telling me no reason on their end outbound not working and they posted the $5 intro credit. I played with my settings and got outbound working. This & signup have been my only contact with VoiceStick other than my ongoing service. This gives me little to rate support on except to say ... not needed is how I'd like all support to be.
I was a low volume user for the first year but gave out the number in June to replace my SunRocket inbound. Around the same time VoiceStick did some system upgrades and I had the only problems I noticed during the next 2 weeks but the service has again been solid since. I started sending more outbound calls around the same time & they all work well. Their member portal says outbound costs $.02 per minute. I never looked before but they actually bill out far less, closer to $.012 and outbound 800 calls around $.002. Last week I sent several multi page faxes over this line with complete success.
*MOnOwall is a major reason for my success with VoIP. If you don't love your router, try it. »m0n0.ch/wall/
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