 Review by TransitMan 
UPDATED: 1.8 years ago
member for 9.1 years, 4280 visits, last login: a few hours ago
 Dayton,Montgomery,OH
 $20 per month (12 month contract)
 about 30 days
 "NONE"
 "Poor customer service, poor billing service, Outsourced Tech Support"
 "Stay very far away from this product. Be afraid, very afraid."
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Final update:
Late July, my house phone and cable lines were subjected to a lightning strike/surge which took out several routers, a computer, DSL modem, cable modem and the ATA for ELK TrueVoice.
Contacted ELK for a replacement, and after jumping through numerous hoops, got one shipped to me and sent the smoked one back.
Within 5 days of placing the replacement in service, it literally cooked itself to death. I was having trouble keeping a dial tone, friends would get a hold of me via email or cell phone and tell me that they could not get through on the phone number I had given them.
Upon inspecting the ATA, it was so hot to the touch that for a moment I thought I had touched a hot boiling pot.
Contacted ELK for a replacement and got so many runarounds that they never replaced the ATA and left me hanging without VoIP service.
I then contacted TWC and got their Digital Voice service.
ELK has since cleared my account to a zero balance after I snail mailed all my documentation to show where and when I tried to get my issues resolved.
If you need VoIP, DO NOT get ELK TrueVoice.
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I've had ELK True Voice for about 5 months, and when it works, it works good.
No real issues with calling anyone, including long distance. There were some minor issues of dropped calls, but it turned out to be my phone equipment and not True Voice.
Billing was a nightmare in the beginning.
Got charged a one-time setup fee (was not informed of this until the charge appeared).
Then was charged for Overnight shipping on the Linksys Sipura SPA2100. (Was not told this would happen, and was only aware of it after ELK charged my account. They claimed I request the unit to be sent this way. Never in my initial conversation with ELK did this come up, nor was i made aware of having to use the Linksys. The initial conversation has left a lot to be desired. Seems ELK was jumping back into the VOIP fray after selling their original customers to Vonage!)
Raised a lot of issues with customer service, including conversations with the person who originally took my order, which thankfully I did document. Was finally granted 2 months free, and even though I was promised a refund of the shipping charge, it has yet to happen.
At the end of my term, i will be looking long and hard at either staying with ELK True Voice or switching.
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Earthlink TrueVoice
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EarthLink True voice is terrible