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Review by djscal 
Posted: 313 days ago
member for 4.6 years, 102 visits, last login: 207 days ago
 Los Angeles,Los Angeles,CA
 $17 per month (12 month contract)
 about 30 days
 Verizon
 "Absolutely bullet proof internet service"
 "Dry loop order was a nightmare to get set up"
 "Great ISP!"
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Install Co-ordination:
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I had a linkline residential DSL line for several years until about 18 months ago. Setup was super easy, the internet connection was consistently up and if I did have a rare problem support was excellent in resolving the problem.
I disconnected my linkline DSL line about 18 months ago when my company began paying for a cable modem at my residence. The cable modem from Time Warner is no where near the reliability that Linkline DSL offers even though it's faster. I get dropped packets, missed pings and other slowdowns with the cable modem line. It's a mess compared to Linkline DSL.
Recently, not being totally happy with the cable modem line (even though it's free) I added a Linkline 768k/128k static ip dsl dry loop line as a failover internet line in case my cable modem should go down (as it does sometimes). (I use a dual wan router in failover mode with Linkline DSL as the backup line)
Having phone service from the cable company I placed a "dry loop" order with Linkline over the phone. The dry loop order unfortunatey became a real headach. First, they forgot to ship the modem. SO I called and told them. They immediately rectified by sending it overnight. Second when I called and placed the order for the dry loop no one from Linkline explained to me that since I didn't have Verizon phone service I would have to hook up my own jack. They neglected to tell me that Verizon was not responsible for coming in to my house and hooking up a corresponding rj-11 jack (to connect my modem to the dry loop DSL line). So, I kept calling Linkline complaining that I couldn't use my DSL on any of my jacks. They kept telling me that everything was fine. I didn't understand why we were having so much trouble communicating.
I couldn't get anyone to understand the issue until I spoke to Jeremy who informed me that I had to pay someone to come out and wire and connect one of my jacks in my house to the dry loop line. I wasn't told this when I placed my order, and was not pleased to hear this; but at least I now understood what to do. I called a local phone guy from Craigslist and two hrs later he showed up and hooked up my jack to the dry loop line outside for $50. I was up and running!
I did try to explain to the billing department that I shouldn't have to pay for the time that I wasn't using the service; (they charged me from the time that the line was active). Marcia credited me back for most of the lost time, although it took a few emails to get it straightened out.
Ever since then, the DSL internet connection has been bulletproof as Linkline has always provided me with excellent internet for years and years.
So, I would sum up as saying for a regular residential order where you have a telephone line already there; Linkline is awesome and the most reliable internet connection that I could ever ask for. Low ping times, constantly reliable speed and service.
However, for a dry loop install, be ready to do a lot more work and coordination with Linkline, the phone co and your local phone technician who may have to come out and hook up a jack so that you can use the service!
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LINKLINE
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