 Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
| Suddenlink Help I'm with Suddenlink's corporate office. You can verify me here: »Suddenlink Tech Support.
Perhaps I can assist in getting you hooked up with the right people to evaluate and address these issues. I'll need to know name on account and street address or account number. You can IM that information to me, or email me at pete.abel@suddenlink.com | |
|
 | K1RA
join:2008-07-17
·Suddenlink
| Re: Suddenlink Help Sorry man but uh..no. I have absolutely no faith in your ability to change policy at Suddenlink. IMO thats all this is.
Suddenlink’s CEO is on record saying they do indeed apply "traffic shaping" policies but do they trace their users' bandwidth usage and intervene directly in order to limit their transfer speeds?
The above is a quote from another thread on this site and its a good question. Id rather have you answer me directly right here in this forum. If it is the case... I doubt there is much your IT ppl can do to affect policy.
So yes or no? Does Suddenlink limit bandwidth based on the type of bandwidth usage? | |
|
| | sauria
join:2002-04-23
Abilene, TX | Re: Suddenlink Help Hi:
Do you have the quote thread url. I have fluctuating speed after they've about "fixed" everything. Thanks | |
|
| | | K1RA
join:2008-07-17
·Suddenlink
edit:
July 27th, @05:33PM
| Re: Suddenlink Help yep here it is.... I notice that Pete Abel neglects to reply...heh. BTW I'm semi upgrading my service and will be getting a new modem.. its possible that a new modem might help with the UL rates I'll post if that is the case.
»Does Suddenlink filter and kill p2p traffic?
If your linux-savvy I would recommend downloading ubuntu linux and give that gemini prog a try it seems like a good way to test. I haven't tried it yet. I'm too busy atm and my linux box is out of commission atm. | |
|
| | | | sauria
join:2002-04-23
Abilene, TX | Re: Suddenlink Help Thanks, I'll try the distro. I use Mac OSX and XP mostly | |
|
| | | | | K1RA
join:2008-07-17 | Re: Suddenlink Help GL sauria! Linux is really cool and fun anyway. Let me know what you find out! Would be really interesting. | |
|
| K1RA
join:2008-07-17
·Suddenlink
| Something else I've noticed just so you know I'm not trying to flame you guys. Today I got around 7.7 mb dl from dallas which is the best ive seen but it is sunday morning everyone in this area is probably at church. My upload is still horrible tho like 174 kbs to dallas.. that seems low to me. My friend that has the next tier down of service from me gets 512 kb upload no probs.. I was testing at his house the other day. Im sure my line is fine. I would not get a good DL rate if it wasn't. I really would like a yes or no answer on the previous post though just curious more than anything. I will have to accept whatever I have here anyway as there is no alternative and I'm positive its not an issue with my system network or cables. Anyway thx for replying. | |
|
| | 
abnormal69
join:2003-04-19
Hollister, MO
·Suddenlink
| Re: Suddenlink Help No they do not throttle any peer to peer ports. My speeds are terrific any time of the day. They will throttle you if you download too much during the month, but oh well. There have also been a ton of people on here complaining about the download speeds from rapidshare.com. That is not a Suddenlink issue people. Do a tracert and learn how to read it. It has NOTHING to do with a SL server. And to they guy saying that he recived a pop up on HIS computer from SL because he used his AOL too much, well actually I am just not going to say anything because that is just friggin hilarios. Sorry for the rant btw, but it kills me that people blame the ISP for every little thing when 99% of the time it is a box or routing issue Hope this helps. | |
|
| | | K1RA
join:2008-07-17
·Suddenlink
| Re: Suddenlink Help Dude I am sorry but throttle you if you download too much during a month ????? WTF how can u be OK with that... what is too much .... some arbitrary limit they define ...I've never seen that &^%$ advertised. Plus I doubt that is the case prove it!!!!!!!!!!!! I will say this though... lol since I posted in this forum.. My dl speeds are better. So big ups to dslreports.com!!!! My upload speeds still suck tho.. sub 200 kbs atm.. with 8m dl rate.. Btw I know what a tracert is and I could care less about rapidshare cause its worthless.....and not a p2p service. Lol don't insult my intellect. I'm not getting packet loss. All I care about is bit torrent and P2P which rapidshare isn't. It's not a routing issue you idiot. So... um no your post didn't help.
I will say DL speeds with suddenlink atm are ok... nuff said. | |
|
| | | | DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| Re: Suddenlink Help K1RA, at first I thought SL was throttling me based upon some cap, and Pete Abel confirmed as much. I was told by several SL people "off-the-record" that "excessive users" are "throttled" in order to be fair to other users in the area. Pete has gone on the record with the statement in a response to *my* SL review, which you should read if you haven't already.
However, over the last 6 weeks that I had the service the throttling never let up. I would get 256k the majority of the time and only burst to 1Mb speeds for 2-3mins at a time (all highly detailed here, just search for posts I've made). At the time I was paying for 1Mb service.
Since moving to CenturyTel DSL Pure (@10Mbx768) I've had wonderful service. If SinTel throttles excessive users, I can promise their caps are *much* higher than SL's.
At one point Pete said that my usage was "around 45GB downloaded monthly", which SL deemed "excessive". Since being with SinTel I am now able to rent, download, and enjoy HD movies from the XBLive Video Store and various other services. As I type, here's what my router's monthly traffic stats are for my WAN port for July....
July 2008 (Incoming: 73054 MB / Outgoing: 39610 MB)
Ha! And the month's not even over! Suck it SuddenLink!
 | |
|
| | | | | K1RA
join:2008-07-17
·Suddenlink
| Re: Suddenlink Help Sounds pretty nice man about the new service unfortunately I don't have that option. I went ahead and got a new modem with cable telephone capability but my upload rates are still sub par. I actually made pretty good friends with the 2 installers that came by my house. I was like hey check out my upload rates. .and they were all like hmmmmmm that is weird.. but there is nothing we can do about it :P  We went to some different test sites they recommended other than this one and even on those im sub 384k..usually sub 256k.pathetic.. but however my DL rates are still good. So big ups for that suddenlink haha. It just means bit torrent and stuff like that is TEH SUCK for me.. seeing as how alot of people really like bit torrent I would strongly advise people against using suddenlink unless you have to like me.. IMO suddenlink would do well to be honest..people respect it. uncap people.. or put in writing. At least you would know that what you pay for you get rather than a hidden cap if you DL to much.
Hell I would pay more if I could get a faster upload rate! un---cap me! Note..I have new modem still slow ul rate. Trust me if my UL rates get better to the point that I get what is advertised.. I will post here about it. | |
|
ReJeX
join:2008-07-21
·Suddenlink
| Suddenlink Sucks! Charter was the Shiznit When Cable Modem was available to Beckley WV area people, Charter started it all and i was a Beta Tester for them.. yes, they had their problems at first, but thats like anything else that is developed and their are "Issues" & "bugs". But after quite a few months of Beta testing they seemed to get their Shiznit together and Charter Rocked with very little down times or slow speeds...
NOW Suddenlink has bought them out and I have had nothing but problems ever since... My Downloads have Dropped, My Upload is nowhere near what Im supposed to be getting and alot of times I get disconnected periodically daily!
U can call them and make a complaint but seems they always want to blame YOU or YOUR MACHINE for the problem and nothing is wrong on their end... I beg to differ.. I can tell you right off hand 5 cases with me alone where I would have a problem, they would blame me and then weeks later after continuous calling they would come out to my home test my crap and find out later THEY HAD THE PROBLEM...
I have the 6meg connection.. for the last 3 months, I have logged at least 200 speed tests with my Download being MAYBE 4200 kbps/ 220 upload.. Humm let me see here.. Im paying for 6 and only getting low 4's now tell me again why I'm paying for crappy service? | |
|
| 
Millerfan30
Premium
join:2007-06-21
Bastrop, LA
·Suddenlink
| Re: Suddenlink Sucks! Charter was the Shiznit I love my Suddenlink. I had nothing but problems with Cox. But when Suddenlink took over, speeds really changed. Here's one huge fan of Suddenlink internet. Just not their TV services. I have Dish Network when it comes to HD. | |
|
|
|
|
(33)
(47)
(23)
San Angelo,Tom Green,TX
$65 per month
"This is the only cable in this area and they have a monopoly"
"I pay for 8mb DL and DL rates are good...UL rates are sub par however"
"I would change services if there was something else available"
