Review by Garruth 
Posted: 52 days ago
member for 52 days, 6 visits, last login: 32 days ago
 Pflugerville,Travis,TX
 $60 per month
 "Great speed when functioning"
 "Lots of down time, disconnects and weak response"
 "If you can get another service in your area I would"
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(ratings below consensus)
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Moved to Pflugerville TX last year and had no option but Suddenlink. Hadn't even heard of them before but I understand they used to be Cox so I expected solid performance. I subscribe to the 10mbps package which is their most expensive offered here as I play a lot of on-line games and lag kills in gaming. For a while the service was great. No downtime and always low latency. About three months ago though I started seeing tremendous lag spikes (starting at 110ms and spiking to over 2000ms) usually followed by a 10-15 second disconnect from the internet. The strangest thing was this seemed to happen mostly between the hours of 7PM to midnight. I could be up all day but like clockwork 7pm would roll around and I;d start disconnecting.
I ran tracerts tot he game servers and was finding packet losses on hops 2 through 5 (all suddenlink nodes).
tech came out, couldn't find anything wrong but the problem continued. I began e-mailing with the tech's supervisor, sending him copies of the tracerts which he was sending to his network specialist. Again, while they could clearly see the packet loss on their nodes they couldn't provide any solutions.
Two weeks ago I came home from a trip to find a note on my door saying a tech came by to repair some outside equipment and all should be working now. No such luck. The problems not only have continued but have gotten worse. Last night I ran tracerts and had one packet lost on every hop but the first. This morning the same thing and when I arrived home tonight, the same thing. Their only response is that there are known issues with some ATT nodes posted on the world of warcraft forums (though the forum mod posted that those issues have been resolved). They offered no explenation for the losses on the earlier hops. They have also stopped responding to my e-mails as of about 2 weeks ago so I'm assuming they think I'll just eventually give up.
Net/Net is between internet and tv I spend $160 a month with Suddenlink and another $40 a month for access to game services none of which I can enjoy any longer. It;s gotten so bad that my WoW guild has told me I can't raid any longer until this is fixed because my constant disconnects cause wipes (I don't blame them. Who wants their main healer disconnecting int he middle of boss fights?). I pay this money to be entertained, not to be frustrated with horrible service. As soon as FIOS comes out here you can bet I'll be making the switch. oh yeah, I mentioned fiber to the tech and was told it's an unproven tech and that it would be a waste of money.
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