Review by moldypickle 
UPDATED: 46 days ago
member for 322 days, 212 visits, last login: 16 days ago
 Springhill,Webster,LA
 $43 per month
 about 999 days
 "it is a connection?"
 "Everything"
 "if you have no other option, think about doing without."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
I'm from NW Louisiana and when I moved, i came from a 15/2 cable connection. now, being offered 2/512 for 39.95 was half comical untill i was offered an upgraded speed of 5/756 for just over 77 a month!!!!
the cable installer came and ran cables all over the place, including across the hallway, down through the house laying on the floor, and to the tv and modem (which came off a spliter, not a dctap). was told to not touch the cable once it was on as it might break.
after a re wire job, purchased a new modem and returned the crapola rental for 4 dollars a month, and hooked up 1 of 2 different routers.
no matter what mixture of hardware, or just straight connected, i've got severe latency since day one. calling in to tech support is useless as they tell me that this is standard and acceptable. 400ms and higher ping is not exactly ideal for cable. going to the local office doesn't get anywhere either. several times i requested a tech come and check my line and figure out why i'm getting bad service and not once has one showed up, yet the lady at the desk keeps telling me she scheduled them.
bottom line, this is a company that has FAR oversold bandwidth (but the office has told me it's only due to two users taking up all the bandwidth) and can not provide any form of reliable service, a company that has ignored and no regard for it's customers, and a company that charges FAR to much vs even the local dsl which offers 10megs at 55.95/month. sadly though, dsl in this town requires a lentghy contract that i am not willing to sign into with a hefty early term fee.
UPDATE: 10-7
ok, nothing has changed. I get outages during ANY storm, and the first thurnder you hear, my internet goes out, but the cable company denies that this is happening?
have called a few times for a service tech, and only once was one sent. my cable had been out for several days and the cuase was that CMA wouldn't provide the tech any new parts, so he had to go to ends of streets to pick amps that work off the line to replace ones in town.
after talking to the tech about the CRAP cable service here, he denied any problems during the storms. well, i called him because the cable was OUT. also found out that the whole town, about 600 internet users, are sharing 6t1s of bandwidth. so that's what, 9 megs of total town shared bandwidth..... and CMA offers a 5 meg package for 78+ a month. how does this even work in your mind?!
so i think i'll be moving on to the phone company dsl since the T1 lines are being rented from them anyways, why not skip the ridiculous CS, the high prices, and the crap speed and ping times.
Followup comments:  rapidfire60
join:2007-11-26
Bossier City, LA | Just wait Until you read the ToS and you find out you have a 2GB monthly cap. | |
|  | moldypickle
join:2009-01-04
Springhill, LA
 ·CMA Access
| Re: Just wait said by rapidfire60 :Until you read the ToS and you find out you have a 2GB monthly cap. Actually, visiting CMA website, 2 different caps and 2 different speeds are listed as their basic package, and under the ToS is a totally seperate cap limit that is calculated using both up and down limits. the BEST i've been able to figure out what the cap in our area is, is 15Gb/month.
honestly, this service is like wearing a blindfold. once they put a cable to your house, they want nothing more to do with you | |
| benjy117
join:2009-04-21
Shreveport, LA
| CMA When I moved out to Blanchard LA I had the same problem. CMA is a small based company that really doesn't care about its customers. You will have to complain over and over again until something gets done. I had 400 to 1200 ms of latency for two years. I could not do anything with the connection at all. At times my bandwidth was like 150kb down and the up was 2kb.
I complained to the vice president for months and also the to local manager. THey came to my house and told me I had a bad splitter... not the case.
They only had 1 circuit for the entire area here. Over 1500 people were riding on it. FInally Finally! they installed another circuit and it worked great.
If you want your service working in your area email mark reeves at cma. You can also email the vice president by going the www.cmaaccess.com and finding it. You have an overloaded circuit and means they are not giving you bandwidth you pay for. THey bundle T1's in small areas and that's it no T3's. You might have 500 people riding on 5 T1's at once and then the latency and bandwidth kills you.
I know what you are going through and it will upset anyone. | |
| | | |
| Forums » comments on review of CMA Access |
|
