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Member review of Hawaiian Telcom


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Ad-hoc Hawaiian Telcom Forum

Reviews:
read 22 reviews (19 positive) (1 negative)
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Six Month Rating Unavailable
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$42 per month avg ($35 to $49)

Speed test results

Review by N6KB See Profile
Posted: 111 days ago
member for 6.9 years, 25 visits, last login: 24 days ago


Hilo,Hawaii,HI
$80 per month (12 month contract)
about 15 days
"It almost always functions, usually around 700K download. Bundled service billing is convenient."
"It is not always fast, tonight down to 400K download"
"My best option here, I don't use TV cable so a package from them would mean paying for TV service I don't want."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Hawaiiantel will not give me any technical support for a DSL modem/ wireless router/ethernet router if I did not buy it from them. Their price for hardware is about 25% above going market price. Used unit on eBay for $25 works fine, but required DSLReports Forum help to get it going. No help from Hawaiiantel. They would only help me with original single port DSL modem they sold me.

    Followup comments:

    Konaguy
    Live From Kailua-Kona, Hawaii
    Premium
    join:2000-10-21
    Kailua Kona, HI

    HawTel doesn't charge you for DSL modem

    HawTel doesn't charge you for DSL modem. It is included with your service when you sign up.
    N6KB

    join:2002-12-15
    Hilo, HI
    ·Hawaiian Telcom

    Re: HawTel doesn't charge you for DSL modem

    They gave me a single ethernet port DSL modem. If I wanted multiple ports or wireless, then they would sell one to me at an inflated price. If I chose to buy one elsewhere (which I did) then I am on my own getting it set up. No technical support from HawTel if I don't buy the modem/router from them.
    Forums » comments on review of Hawaiian Telcom







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