Review by The18thLettr 
UPDATED: 138 days ago
member for 7 years, 9 visits, last login: 138 days ago
 Miami Beach,Miami-Dade,FL
 Contract price not specified.
 about 1 days
 "Great customer service, price and speed."
 "Hardware is recycled, but all companies do that."
 "You can't beat Atlantic BB when it comes to their services, internet reliability and cost. and"
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Install Co-ordination:
Connection Reliability:
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(ratings match consensus)
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My building has a deal where Atlantic Broadband gives a discount on the bill plus free HBO if you sign up with them, so when we moved in we chose them outright. Other ISP options included Comcast, Verizon DSL and BellSouth. We've had BellSouth, and they were pretty good. But we have no use for a landline. Comcast is way too shady; they have no trust or integrity. So we chose Atlantic BB.
Their customer service is great! Every time I call, my wait is very short, and the person I speak with is very knowledgeable. Whenever there's an outage and I call to inform them, they always have a recorded message stating that they're aware of the issue and have techs onsite attempting to resolve it. They're always on top of things. As for initial setup, I called a week before I moved in and they were there the day I moved in to get me activated. The movers were still moving boxes as the tech was leaving!
As for price, they're very competitive when compared to the likes of Comcast who are usually overpriced. For internet alone, I pay $48.95 for 12 Mbps/768Kbps down and up. I have a Motorola modem; the first unit they gave me died, so they replaced it with a new one same day, though I did have to go to their offices to swap it out myself. That's standard practice in this business, though, as I had to do the same with Time Warner when I lived in NYC.
The only bad experiences I've had with Atlantic BB was with their DVR boxes dying on me a few times for the cable service. It's clear that they recycle old units, again, as do most other providers. The modem died once in my three years with them.
As for good experiences, the fact that I only have to call them about once a year is a testament to their service and reliability for internet service. Smart, friendly techs, low prices, no contract and high reliability. What else could you ask for?
Followup comments:  phrester
join:2009-09-06
Miami Beach, FL
| you work for the company.. Their CSR is so great that they are closing their offices in North Bay Village and transferring all calls to the Altoona office. The only reason they have people here in FL is because spanish speaking CSR agents are rare in their area in PA. Internet traffic is shapped, so as long as you only check your email and read CNN, it's great. If you update your games(WOW, city of heroes, etc), stream p2p your screwed.. go with another service. | |
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Atlantic Broadband
