 Review by Revcb 
member for 11.9 years, 5033 visits, last login: a few hours ago
updated 1.6 years ago
 Springport,Jackson,MI
 $102 per month about 5 days "Excellent tech support and service. Rarely drops. Decent amount of speed offerings. Very stable." "Springcom is the only game in town, therefore they do gouge you pretty hard on prices, and force you to get horrible cable TV" "Good speeds available, great tech support, but you pay for it with a price gouge and bad cable TV service forced upon you."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
****Updated****
Well, when a company vastly improves their offerings and finally catches up with the rest of the country, you have to give kudos. While Springcom's technical support and service has never been a problem, in the sense that they have always answered all questions, do provide 24/7 help (which is very good for a small "mom&pop" cableco), and have always resolved any outage or problem that I have ever had within 24 hours, their speeds in the time that I have been a customer were deplorable - 500Kbps down/128Kbps up when I first moved here!!
However, they have slowly been catching up, adding DSL service a couple years ago, and now, finally, moving off a copper, and going FTTN (fiber to the node). Their offerings now stand as follows:
Tier 1 (standard service) = 2MB down/1MB up - $39.95
Tier 2 = 3MB down/1MB up - $44.95
Tier 3 = 5MB down/2MB up - $52.95 (This is the service I have)
Tier 4 = 10MB down/2MB up - $62.95
You pretty much get the speeds you pay for (minus overhead, of course). They do supply modem and router if you need one or both. AFAIK, there is no rental fee. I have my own router, and they supplied me with a newer Motorola modem (which they will update for you if the equipment is a few years old).
Now comes the part that makes Springcom still a bit shady: You must subscribe to their so-called "Expanded" cable TV service (ONLY 67 channels!!!) in order to get cable Internet service. So, you must add an extra $41 to your Internet service price. Nice gouge, eh? I can understand the higher prices on the Internet service vs. other, bigger ISPs in the area because Springcom has a very limited footprint. And I don't know... maybe they can't afford to offer the Internet service a la cart because of overhead and the need to show a profit, but still... that's a heck of a gouge ($41). And that's the reason that, as much as Springcom has improved their offerings and despite how good their tech service is, I can not in good faith give them top scores.
Bottom line: Vastly improved service. Speeds are now completely up to date and satisfactory. Great Tech support. But they still refuse to offer a la cart service and gouge the heck out of you in order for you to get the service. And being the only option in town besides satellite or Verizon WiFi, they can totally get away with it.
****This is a completely re-written review of Springcom. Too much has changed from the last review to just make simple edits or updated comments. Date of this review is 10/13/11****
Comments:
|
·
·