Review by dave 
member for 13 years, 6972 visits, last login: a few hours ago
updated 2.4 years ago
 Littleton,Middlesex,MA
 $130 per month- (12 month contract)
 "It's fast and it's here" "Complicated billing system"
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Install Co-ordination:
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Value for money:
(ratings match consensus)
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ORIGINAL:
No real review yet. I've been using Verizon DSL since it was Bell Atlantic DSL in 2000; I started at 640/90 kbps and ended with 1500/384 kbps. I've been awaiting FiOS since it was announced, but although it was in my town, it took 5 years to reach my neighborhood (underground utilities!).
But today my FiOS installation was completed. I've subscribed to the so-called Triple Play package (phone/TV/network), which seems like it'll work out a little cheaper than my previous complicated household communication arrangements(Verizon local service on 2 lines, AT+T long distance + international, Comcast for TV, Verizon DSL).
But of course billing is so complicated that I can't be too sure until I actually get billed.
My particular moan is that I have the 'Extreme HD plus premium channels' package (the 'best' triple play) but getting a statement of what those premium channels are is kind of difficult. It doesn't map exactly to any category you can find on the online channel listing. It's not HBO for sure. It includes Showtime but not Encore. What's the logic here? At least structure the channel listing so I can see it!
But this is a network forum. Nominal speed is 25M/15M. Initial tests show around 20/10.
Ordering and installation couldn't have been smoother. The tech was knowledgable and efficient, and quite happy to pitch the conversation at the right level (me = network competent but FiOS ignorant). He was in and out in rather less than the projected time.
Switching the internal house network from DSL to FiOS was no problem at all. For half a day I was running the two in parallel (two phone lines, remember) and then simply moved the internal LAN from one to the other without problem.
One minor glitch: once I was happy that FiOS was working, I called to have my DSL service discontinued. "I'm using the same mailboxes through FiOS so please make sure they're not disabled". "No problem". 5 minutes later, guess what? No mailboxes. I called tech support and they said it'd take 'em 24 hours to fix; I insisted that since it only took 5 mins to screw me over, unscrewing me shouldn't take much longer. I got an expedited request and was back emailing within an hour.
But apart from that one problem, it's been painless.
UPDATED:
Still pretty happy, one year later. Now all the introductory offers have evaporated, my actual bill is $195/mo. for the Triple Play deal, with HBO/Cinemax/Showtime, 25/15 Mbps internet, 300 minute/month international dialing plan, and including every last nickel-and-dime add-on fee (oh for straightforward pricing, rather than this "put one over on the people who pay us" horseshit). Pricey, but about $50 less than what I was paying for the total household telecomms bill beforehand.
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