 Review by BlitzenZeus 
UPDATED: 192 days ago
member for 9.8 years, 4529 visits, last login: a few hours ago
 Beaverton,Washington,OR
 $99 per month (month by month)
 about 14 days
 "Fast, and mostly reliable."
 "Quality of overall customer service seems to be lacking."
 "Good speed, and price, just pray you don't have to call support."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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We upgraded from Verizon DSL. Basically it's fast, and it's not Comcast, however at this point it's picking which 800 lb. gorilla you want to go with if you have a choice. Only went with the 10/2 as we really didn't need faster.
Apparently they were very backed up in our area, it took two weeks to get an install completed. It was cool how they were able to bury the cable with their drill, but we did have to request some protection for the optical cable when it came up less than 6 inches deep next to our driveway when they were just going to bury it unprotected only a few inches below the surface. Once the installer got here they were able to just tie into the existing coax, but had to run a new phone line to the closest outlet. The installer was here an extra hour due to his remote tools not working, and they had to manually activate our equipment, however I didn't blame them for these problems. Overall we had everything possible setup for them before they got here, once they got inside all he had to do was plug in the stbs, and the gateway, however what should have been a few minutes to activate our equipment at best turned into tons of time on voice menus along with filling out manual tickets, however we just plugged in our existing wireless router to get on the internet while he was doing his thing. After everything seemed fine we had to call back the next day when we realized the time was off on one of the stbs, it turned out it was not correctly tied to our account, and we had to call back the next day to get it corrected.
Edit: Had an outage early in the morning, there was a problem involving a local gigabit router killing all vod, and internet services. The support was quick to test that the problem was their network, and escalate the issue. In around 1.5 hours it was fixed. I've lowered their reliability from this, but did raise their tech support rating due to this.
Followup comments:  
VashTS
@verizon.com
| tech support? So when U said "just pray you don't have to call support." What did U mean by that? We here do a hell of a good job and im sick of alot of ppl putting us down. Dont like who ur talking to just hang up and call back, That simpel, U will get someone who knows what thered doing soon. | |
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BlitzenZeus
Burnt Out Cynic
Premium,MVM
join:2000-01-13
Beaverton, OR
 ·Verizon FIOS
 ·Verizon Online DSL
| Re: tech support? Emo raging on some internet board isn't going to improve how people view you, and fix it from within yourself please. If you hear one of your co-workers being retarded have the supervisor talk to them, and what you did posting here just makes you look worse.
The point is we shouldn't have to play russian roulette to find out who sucks at their job with how long your wait times are. A common practice of doing live training with real customers without constant supervision of each call, but only when they ask for help is the fault of this.
--
My hourly rates:
$25 per hour.
$35 per hour if you want to watch.
$45 per hour if you want to help.
$75 per hour if you tried to fix it, and failed.
$125 per hour if you called tech support, and didn't fix the issue while making things worse | |
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putting you down
@verizon.net | You apparently don't know what your doing since your spelling mistakes are painful to read. You do know there was a spell check button right? | |
| | | | | glinc
join:2009-04-07
New York, NY | ... FiOS tech support is more professional and reliable compared to DSL.
I've only called once and the rep was professional and fix my problem right away. | |
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mustang03282
join:2003-01-10
Bridgeton, NJ
clubs:
·Verizon FIOS
| Re: ... said by glinc :FiOS tech support is more professional and reliable compared to DSL. I've only called once and the rep was professional and fix my problem right away. It seems fios support speaks english not that they are that much more helpfull then the dsl support working in call centers in the middle east somewhere. I spent 2 days calling back and calling back to finally get a decent support agent. I was haveing a problem with not being able to access half the internet. Here it was a routeing issue i was able to get fixed once i got to a level 2 agent But the many level 1 agents I talked to told me as long as i could access verizon.net that it wasnt there responsibility to make sure i could access the rest of the internet that i needed to contact microsoft and google | |
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