 Review by Rothan Tik 
Posted: 1 year ago
member for 9 years, 3972 visits, last login: a few hours ago
 Danvers,Essex,MA
 $42 per month (24 month contract)
 about 10 days
 "Speed as advertised, Install guys were smart, timely, and didn't give me the run around."
 "Install date got missed twice. They finally came out on the third try. I am glad they did."
 "Overall, I'm happy so far. Glad I made the jump. Hopefully it stays this way."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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This was an upgrade from Verizon DSL. Being bumped up from 3Mbps to 10Mbps is pleasant. 1.5MB/sec is a nerds dream. Sometime down the line I might change it to the 20/5 plan, but this is fine for now.
As I said, order process was fine online. Getting them to come to the scheduled date was entirely different. The first date they misplaced the order or some other BS. Needless to say I wasted a day waiting for them to come here. Second day, I wasn't as hopeful either. They missed the 1pm-5pm window as well. Whatever. We got a call from the night manager who saw that it got overlooked. I was pretty much about to yell at them, but we rescheduled again for Tuesday and they showed up on time.
For the hassle of rescheduling, I was surprised and glad at the competent techs we got to do the install. I was debating for the week prior whether to have them do Ethernet or coax, but ultimately we plan on getting FiOS TV when it becomes available, so the coax setup will be easier. All in all the install took about 3 hours. I would recommend the experience to anyone.
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