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Member review of Verizon FIOS


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read 1114 reviews (909 positive) (47 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$93 per month avg ($29 to $325)

3 year trend

Review by Cogdis See Profile
UPDATED: 150 days ago
member for 1.4 years, 499 visits, last login: a few hours ago


Mineola,Nassau,NY
$150 per month (24 month contract)
about 14 days
"Consistant internet speeds and (intro?) price"
"Verizon's hours, support AND BILLING"
"Fios is awsome"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    I'm updating this review now that we've added Verizon phone service for the triple play.

    We added the phone service 11/27/07 and it was installed on 12/13. We signed up for a 2 year promotional price of $85/mo plus extras that brought it to about $130/mo before taxes+fees. It's a good deal, but Verizon's billing system just couldn't get it right. For 3+ months we were being billed separately for each service. Every month we would call and they would credit the $40-50 difference until they finally fixed it this month (I know it's fixed because I finally got a confirmation e-mail with the details).

    Aside from the billing, the service is great. The phone works like a phone should, the TV is crystal clear (they actually have a few more channels than cable), and the 20/5 internet is consistent all day long. I have TWC road runner at my place so I can really appreciate the huge upload speed.

    In a nutshell, Verizon and cable are on equal ground for the TV and phone, but the internet is no contest.

    Followup comments:
    JohnA
    Premium
    join:2003-09-16
    Pittsburgh, PA

    Sunrocket

    Update the router firmware to at least version .126. That has the fix for Sunrocket ATA. The auto update function on the router was not working, last I heard. »www.fiosfaq.com/index.php?action···atnum=12

    Dave1234

    @lmco.com

    Re: Sunrocket

    I got Sunrocket 3 days ago after switching over from Vonage. I have FIOS, but was able to eliminate my FIOS D-Link router and connect directly to the Sunrocket Gizmo via the Cat 5 cable coming out of the oustide "converter" box. You can eliminate the FIOS router only if you configure the Gizmo to enable PPPoE.

    Good luck.
    JohnA
    Premium
    join:2003-09-16
    Pittsburgh, PA

    Re: Sunrocket


    Installs for the last 9 months are DHCP, not PPPOE.

    fiosloyalist

    @verizon.net

    No problems here

    Even if you don't want to hear it, yeah, mmm Verizon in not there to trouble shoot everyone of the hundreds of gizmos you dweebs put on your internet connections. I don't have any of that crap and guess what, in the many years that I have had HSI I have never experienced a single problem.
    wmhjr

    join:2007-07-01
    Finleyville, PA

    default gateway

    One significant gap on the 424 router is that you have zero choice on your default lan gateway. The internal router IP must ALWAYS be 192.168.0.1 - unlike every single other router out there. VERY poor architecture.
    Forums » comments on review of Verizon FIOS


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