Review by Sash55 
UPDATED: 1.6 years ago
member for 1.9 years, 9 visits, last login: 1.5 years ago
 Brampton,ON
 $35 per month
 about 2 days
 Bell Canada
 "Good quick contact to technical support and staff. Good price."
 "Controlled by Bell :("
 "NA"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Editted on April 7th, 2007.
Deleted my review as , I admit, it was written when I was very stressed and upset at multitude of random and not random events.
To keep it brief, relevant ones are:
To be unbiased,
Pre Sales Information is now 4/5 instead of 5/5 because, of the unlimited, which used to be, but Bells Throttling is putting a dent in this. I know they are repsonsible, but I am writing what is current situation. (My review of Bell is rock-bottom by the way).
Install Co-ordination 5/5
Connection reliablity 5/5 yes, tho some problems I did have, and I think 9/10 of these were on my side, due to annoying routers, OS's, and whatnots.
Services and Value for Money I am leaving to 4/5 due to ISP being throttled. I will repeat, I KNOW, TekSavvy isn't responsible, but this is my review of it. Luckily, I am aware of this information, but a new customer should see for what is, and be aware that now this is a throttled ISP. They should still switch to TekSavvy as a boycott to Bell Canada 
If an ISP succeeds, or establishes its own grounds to provide unfiltered, uncontrolled service, to act as a gateway, and not a gatekeeper, they will get my 5/5 across the board.
I think I am being fair and honest here.
(Thank many of you with clear perception to notice that I wrote an improper over-exagurated review. I admit, and I am sorry.)
Followup comments:  daboom
join:2001-12-16
Oshawa, ON
 ·Primus Talkbroadband
| whoa! The Throttling is not in their control no need to be harsh on them. Since your on this forum I would figure you would use and read Teksavvy's Forum if you haven't here's a start.
»Teksavvy's throttling now? Just a vent, nothing is needed.
Again this is Bells doing entirely and they are not to blame for it.
Again do your research before you flame an otherwise great company thanks
--
Come join us on EFNET irc.dks.ca #teksavvy for live chat | |
|  | Sash55
join:2007-12-13
Brampton, ON | Re: whoa! I have done my research, and I am aware of this.
There is more going on than just mere throttling, as service level has dropped drastically. | |
| | | 
TSI Rick
TSI Rick
Premium,VIP
join:2007-02-17
Merlin, ON
| Re: whoa! Hello Sash55,
Can you send me a PM so I can investigate and see what is up with your connection? While it is true that Bell is now throttling wholesalers we are working to get that rectified. I am not sure why your email was never responded to, I will investigate that as well.
Regards,
Rick
--
TSI Rick - TekSavvy Solutions Inc. | |
| | 
Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
1 edit | Let's be fair, he did try repeatedly to get in touch with TSI, and has yet to succeed. TekSavvy needs to take their lumps when deserved.
This is not the first user to complain that he didn't receive a response to an e-mail. | |
| | | 
TeksavvyDSL
| Re: whoa! I have to agree with Guspaz. I referred my Brother to join Teksavvy recently and he is really upset. He joined Teksavvy DSL using the online form 2 weeks ago. He has a dry loop and was told 5-10 days. After 5 days without any Teksavvy e-mail confirmation he called Teksavvy and they said Bell Rejected the order because there was no apartment # in the order. When my brother checked the printed online form the Apt. # was there. he called back and CSR said it was forgotton so they had to re-submit. So now wait another 5 days. Not a very pleasant experience and I was embarassed as I was praising Teksavvy. I know there are new people there but..... I told him to directly PM Rocky and no response from Rocky. i think in the last month with new Home Phone, throttling etc.. the service has dropped a bit.
Hopefully things will get better ! | |
|
Reck Man
@teksavvy.com
| Errrr... Seems to me hes mad because of the throttling bell has implemented as of late which is out of TSI hands. Do they not atleast get some credit for fighting it to get it lifted?
quote:
Now this is when you download a torrent, but that is not all. Downloading any torrent makes your internet unusuable. For example, trying to view a CNN video, or a youtube video, or even loading a website completely fails to work while download a torrent due to recent caps , throttling, and other changes they have incorporated.
I current am being throttled but i do not have this issue u do, I can still download off HTTP at full speed/play games/surf the web all well downloading a torrent at 30kb/s during peak hours. Maybe u have an internal issue like an over loaded router my WRT54G use to do that when i downloaded to many torrents it would save all the peer data to the memory and clog it up making the net unusable when i torrented. | |
| | Sash55
join:2007-12-13
Brampton, ON
 ·TekSavvy Solutions..
·Bell Sympatico
| Re: Errrr... Totally, and thats why I am glad my money is going to TekSavvy rather than Bell I was mad, not just over throttling but quite a few issues, some related and some not, and I have resolved many of these, and thus improved the review to more accurate mark. It is no longer a negative review, however, I do think that TekSavvy's service got a little bit of a slip due to events, so I don't give them their average 95% they have, but overall, still a good and better than other ISP's review.
| |
| liamoforange
join:2005-11-01
Hamilton, ON
| Sad but true... AND ALL BELL'S FAULT!!! His comment is that his service level, both at the technical level which is beyond TSI's control, and at the Customer Service level which is within TSI's control, have declined. You cannot argue with either, the connection issues have arisen due to Bell, and that should be stated repeatedly, but they are there now, and that drastically decreases the value of the product TSI was offering, and that which he signed up for. That TSI customer support is letting him down, well Rocky should be getting on top of that very quickly.
Like he said, his service is now almost equivalent to what he had with Bell, which is out of TSI's control. Quite frankly this is obviously Bell's intent, and why I will stay with TSI until something better comes along.
Yet another example of Bell doing as they said they would in their report to shareholders. We cannot hold customers with our decision to market an inferior product, so they have made everyones product as inferior as theirs. | |
| | 
R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Re: Sad but true... AND ALL BELL'S FAULT!!! The problem is this is a double edge sward... We've hired 11 new staff since the start of 2008 to accommodate various call volumes, of which 5 were hired in the last week, so, as a result of all of this BS, we're now having to take a hit on the call volumes and HR costs to accommodate.....
If you could please PM me your details... I'll look into your issue.
Rocky
--
TSI Rocky - TekSavvy Solutions Inc. | |
| | | aligi333
join:2008-03-09
Mississauga, ON
·TekSavvy Solutions..
| Re: Sad but true... AND ALL BELL'S FAULT!!! All companies should demand the money they needed to spend to increase their customer support capacity, I mean it is unnecessary money gone because of bell, but teksavvy is still doing a wonderful job. I can't imagine what is happening at 3web rite now, on average one waits 25 min to get connected to an agent, i bet now its like 3-4 hours lol. | |
| | | liamoforange
join:2005-11-01
Hamilton, ON
| Like I said, Rocky will look into it, and he is already!
The other issue is Bells fault and hopefully Rocky and the other ISP's will win the fight to give us an internet worthy of the free world... Oh wait, all the former Iron Curtain countries I connect to all have better connections than me now... Rocky help us catch up!! | |
| | | | Sash55
join:2007-12-13
Brampton, ON
·TekSavvy Solutions..
·Bell Sympatico
| Re: Sad but true... AND ALL BELL'S FAULT!!! Yes, my understanding is as follows...
Phone lines are dedicated lines. (Not everywhere, I think in some neighbourhoods, or maybe this is a thing of the past, few shared it, so you could sometimes 'listen-in' on a random conversation), anyhow..
Them being dedicated lines, if I say, turn on my internet and start downloading to my physical maximum, I am fully using my phone line, and limitation exists, physical in nature.
Now, these phonelines join a server, which is connected to the backbone. Maybe theres few steps, and eventually it gets to real fibreoptic backbone. Somewhere in between,.. phone lines, and the backbone, is Bell..
With their servers, or network switchers, or whatnot, I do not know, but..
They started throttling because, according to them, heavy downloading caused all users to have slow performance.
In my opinion, if an ISP advertises 3Mbps, they should get that much. That is, like, if ALL users of that ISP should be able to download at 3Mbps simulatenously. Ofcourse, due to economic and feasability, this is unecessary, as this doesn't happen. However, I think it is responsability of ISP to use a portion of the revenue to upgrade their network cables, network hardware, and so on, to ensure that capacity is met with growing demand.
I think Bell found it cheaper to just throttle, rather than invest into upgrading their physical cables and hardware, and this is where I think things went wrong from start.
Because of this, they lost a lot of users. I myself have clearly stated to them when I cancelled my service that it was because of throttling limitation they imposed.
I believe many others have done the same, and this has resulted in Bell to "kill 2 birds with 1 stone".
They were penalizing their own members, while TekSavvy and other ISP's were able to offer normal service, thus, again, Bell had opportunity to fix the problem. They had to improve their network servers and capacity, so they can offer what others do... but no, its cheaper again, to just place physical network throttling hardware (is this how it works?), than to upgrade the lines.
I mean, hey, They must have , at least 10,000+ customers, who knows maybe another 0 even. Each pays about $30-50 a month, so this is, say some $500 a year. This is a lot of money, yes there is staff, maintenance, but overall, profitable. They just are being greedy, and unjust to TekSavvy and others. | |
| | Sash55
join:2007-12-13
Brampton, ON
·TekSavvy Solutions..
·Bell Sympatico
| Thank you for support and understanding.
Same here, I did make the review too negative, I have to admit, out of frustration of I think, 5 individual, somewhat related events that have been hindering my internet connection. (Bell Throttling TekSavvy, TCP-Autotuning, a hidden service firewall I had on my computer, connection bandwidth issue when trying to watch online videos, and constant dropping in online games.) ..
Think about how that would affect you. Everything you like about internet is all the sudden, .. dsyfunctional to an extent.
I will definetly stay and support TekSavvy all the way, because of the ideas and principles they stand behind and what they are trying to achieve. | |
| RogersLite
join:2004-12-05
Canada
·magicjack.com
·TekSavvy Solutions..
| w/e "I think they deserve a downgrade in their review ranking"
No way personally i think Teksavvy is the best support out there they are better than bell in all ways.
1. No indian call centers that i don't understand
2. Wait times are pretty good
3. I can download http fine while torrenting
4. Torrenting is bell's problem with load balancing also
5. Anything touching our lines is bell's problem
6. if you think this company sucks then w/e but this is wayy cheaper than bell and also it does a wayy better job to helping us customers by speaking our language instead of speaking sum foriegn language | |
| | 
LiQuiD
BSD geek
Premium
join:2002-08-08
Anjou, QC
| Re: w/e I'm sorry, I have never in several years on here passed judgement on a user's opinion/review, as an opinion is an opinion, but there's something I'm not understanding here.
You were being critical of tech support, when in the end your problem had nothing to do with connectivity anywhere beyond your PC (let alone the modem), but rather the infamous (and all too often the case) "user error" - It's a pet peave of mine, and I have yet to see an apology. Any time now.
Next, You rate teksavvy's "value for money" at 60% Care to explain where you reach this? Where can I get internet access at the same speed, in the same conditions at 20$ a month that I haven't heard of, requiring that this be at 60%?
Kthxbye | |
| | | Cand 6 2 1
join:2007-07-29
Windsor, ON | Re: w/e lol ya. | |
| | | Sash55
join:2007-12-13
Brampton, ON | Thank you Mr. Jeremy for making me re-read my review and notice that it was quite over-exagurated as I wrote it when I was upset. | |
| Yonsil
join:2008-02-21
Fort Erie, ON | lol..I know this is late post but... lol...that was a massive and messy thread :P | |
| | | |
| Forums » comments on review of TekSavvy Solutions Inc. |
|
(88)
(71)
(114)
(15)