 Review by n1zuk 
UPDATED: 275 days ago
member for 6.7 years, 2429 visits, last login: a few hours ago
 South Burlington,Chittenden,VT
 $13 per month (24 month contract)
 about 10 days
 "Great sound quality, BYOD option, Low cost"
 "Pre-sale info and terms lead to confusion, poor storefront interface"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Update 10/22 --
OK, everyone by now knows of the Sunrocket collapse, and the problems ViaTalk had handling the large number of new subscribers that flocked over from them.
As my service was up and running, I never had any issues that needed resolving. It just keeps on running. My service has remained rock solid, I have had little or no problems with system reliability. Most of my earlier issues were self inflicted, but switching from DD-WRT to Tomato firmware on my router has eliminated 99.9% of my problems (even with Comcast as my ISP).
It's a telephone. It is cheap, and it works.
---------------------------------------------------------------------
I signed up on one of the last days the $199/yr with the second year free pricing was available. I initially went with the VT supplied PAP2T, as I could not tell from their web site if the 2-for-1 was also valid for BYOD. I've since decided that my needs for using a SPA-1001 instead are too great, so the PAP2T that I paid $40+ to get is sitting in the box under the desk.
I had hoped that the DSLREPORT coupon would had offset the expense of the VT supplied PAP2T, but found out after ordering that the coupon does not apply, due to the poor storefront interface that doesn't show your billed amount (and allow you to confirm) before charging your credit card. Several emails with billing support people gave conflicting (and sometimes incorrect) responses.
My dealings with the actual technical support folks have been great -- fast and knowledgable.
My current setup is a BYOD SPA-1001, with VT on line 1. Sound quality is excellent, especially after coming from Packet8. I'm on a 4000/386 Comcast line (Adelphia legacy), and a WRT54GL w/DD-WRT firmware. So far, my wife is happy...
I'll report again in a few months to update any reliability issue.
Followup comments: | Forums » comments on review of ViaTalk |
|
ViaTalk
(63)
(46)
(84)
·