 Review by chakey 
UPDATED: 1.1 years ago
member for 4.2 years, 1409 visits, last login: a few hours ago
 Easton,Northampton,PA
 $17 per month
 "PRICE!"
 "horrible wait times, rebooting of gizmo and cable modem frequently - OUT OF BUSINESS"
 "OUT OF BUSINESS"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings above consensus)
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ORIGINAL REVIEW (updates below)
I have decided to switch to SunRocket from Vonage. They have all of the features of Vonage and are literally 1/2 the price of what I am paying Vonage. I initiated a number port from Vonage to SunRocket on 3/5. We'll see how long that takes!!! SunRocket's gizmo and free phone arrived and were working perfectly in 3 days from order. So far so good. Let's hope the number ports. Updates to come...
****UPDATE 3/19/06 -- I received an email from Sunrocket stating that my number port will be complete on 3/31/06. That is 26 calendar days from when I initiated the port request from Vonage. As far as call quality goes, I get an occasional time where there is no dial tone, but I think that had to do with an issue from my IP which is now fixed. As I start to use it more when my number ports, I'll be able to tell better about the reliability. Still, so far so good!**************
****UPDATE 4/1/06 -- Number porting occurred exactly on time. Service has been fine (much better than Vonage), even through a recent "widespread" outage. This company's slogan is that it is the "no gotcha" phone company. However, I am currently on hold for 120 minutes (lowered tech support rating) to remove the temporary number from my account that was assigned while I waited a month for the number port. This removal does not automatically happen when your number ports, and if you do not call to remove it, they will charge you $3 a month for the extra number. Gotcha... *************
****UPDATE 4/2/06 -- Got disconnected yesterday after waiting on hold for 2 hours. I sent an email to customer service and had a reply within 12 hours. I will email rather than call in the future!*********
****UPDATE 6/18/06 -- Service has been relatively stable. When the sound gets garbled or disconnected, a reboot of the modem and gizmo fix it. It seems like I need to restart everything about once a week. Still a small price to pay considering the overall cost and features we have! I'm keeping all the ratings the same, except I am lowering Reliabilty to a 3. I would still recommend this service. ****************
****UPDATE 7/25/06 -- Service has been steadily declining in reliability. We have not been able to make a call over the past two weeks without getting garbled or disconnected at some point. Resetting the modem no longer works. I sent an email to customer service two days ago and have received no reply. Both reliability and tech support ratings are being lowered. What good is a phone line if you cannot use it?***************
****UPDATE 9/9/06 -- After approximately 12 emails back and forth with CS and about as many phone calls, 6 weeks passed with no improvement. Finally, level two techs issued me a new gizmo. Everything is working smoothly now. I am not happy that it took 6 weeks to resolve my issue.***************
****UPDATE 2/22/07 -- I have had no problems other than needing an occasional reboot or having a dropped call. I will sign on for year number 2 if this reliability continues. $17/mo is worth it. I would still recommend a cell phone or land line as a back up. ***********
****UPDATE 7/14/07 -- Switched over to Verizon Fios after moving. Sunrocket works well behind their router. I called two weeks ago to change my home address to e911 will work here, however, after two more calls, I don't hold much hope that it will actually happen given their recent troubles. I hope this service sticks around! I'm paid through next February! ************
*****UPDATE 7/21/07 -- Well, Sunrocket bit the dust this week. I still have service sporadically and have placed an order with ViaTalk. It has been one week and they still have not shipped my equipment. Let's hope ViaTalk sticks around for the two years I've paid for this time. I put in a credit card dispute with Amex for the Sunrocket charges. Time will tell whether I get that money back... So long Sunrocket. It was cheap while it lasted!*************
Followup comments:  georgepan
join:2005-05-09
Wesley Chapel, FL
| response Honestly, those of us who did not cancel that left-over signature number (and thus had 3 numbers available) were never charged the $3, even though that is supposed to happen. Maybe someone else can chime in here with a different experience, but from what I've read others had the same experience. No $3 for that additional line after a port.
As for hold-times today: SR is currently offering a hot promo (2 years for $199) and is also offering existing customers an extra year for $99. A ton of people are jumping on, so the phone lines are probably going to be a lot busier today than other days. | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | $3 a month for the extra number? What happened to no gotcha's?
--
Make a Difference-Join Team Helix! | |
| | | georgepan
join:2005-05-09
Wesley Chapel, FL
| Re: response ptrowski-
We are talking about the EXTRA number that is left over after a port, basically the THIRD number. Are you saying that it is a GOTCHA that once you port a number from your other provider you don't get to keep yet another SIGNATURE NUMBER (bringing your total # of phone numbers to 3?)
Keep trolling. Now it is a gotcha that customers can't keep TWO free signature numbers. I've read it all now.  | |
| | 
al8
@wavecable.com | Where/how do I get the extra year for existing customers for $99? I can't seem to find it on the website | |
| | | georgepan
join:2005-05-09
Wesley Chapel, FL | Re: response It is CALL-IN. | |
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chakey
Premium
join:2004-06-14
Gladstone, NJ
clubs: | Re: response Good luck calling in. I hope you have a few hours to wait. | |
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CampMaster
Rather Be Camp'n
Premium
join:2001-05-16
Trabuco Canyon, CA | Re: response called in, waiting about 2-3 minutes, got my extra year for $99 
~CMT
--
There's no place like 127.0.0.1 | |
| 
Jerm
join:2000-04-10
Richland, WA
| Your problems are probably with your internet connection... Can you do me a favor? Regarding your sunrocket service - I'm thinking your problem may be your internet connection. Try this: Open up a dos box [this can be done by going to START, then RUN, then type CMD] and then type:
ping www.google.com -t (hit CTRL-C to stop)
See if you end up losing any packets, or if the latency is stable (should fluctuate less than 10ms on a good connection) or if you have other problems.
Thanks,
Jeremy | |
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chakey
Premium
join:2004-06-14
Gladstone, NJ
clubs: | Re: Your problems are probably with your internet connection... Thanks. There is not a problem with my internet. Everything checks out. Still no word from Sunrocket support. I am going to email again and call. | |
| 
koam
Pink Pecker
Premium
join:2000-08-16
Eagle River, AK
clubs: | SR Gotcha | |
| 
Trinijoy
Premium
join:2005-09-12
Brick, NJ | Chances are... Chances are if you got Audio issues with Vonage you will get the same with Sun Rocket. Since they both run off your exisiting internet. There is obviously a problem with your internet service, not the two Broadband phone companies. | |
| brit0n
join:2006-04-05
GA
| Maybe it's time to admit..... .....some people just aren't cut out for VoIP
Approaching end of first year with SR and it has saved me a BUNDLE and only occasionally did I notice a lack of connectivity not associated with my ISP service, lightning, tripping over wires etc. Of course, I only talk across the States and the world so maybe I should make some local calls lol On the other hand, I have DSL so I have a local phone service for the shorthaul and those incoming I haven't directed to my two SR numbers one of which is local calling for my stepson a the other end of the States.
Technical support may move around the world depending on the time of day, but I never had to wait too long and always got an answer which proved to be correct. No gotchas.
Yessir - keep trolling. | |
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