 Review by Tsume 
UPDATED: 355 days ago
member for 4.3 years, 784 visits, last login: 9 days ago
 Vista,San Diego,CA
 $17 per month (12 month contract)
 about 5 days
 "Service works out of the box, great quality, great price, good website."
 "Gizmo slows internet when in front of router. Caller ID blocking didn't work right away, took 6 months to get real fix."
 "Still worth the money."
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Call Quality:
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(ratings below consensus)
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"Sunrocket, the no gotcha phone Company. We are no longer taking sales calls or customer service. Good bye..."
That about sums up the hasty and shady exit of all their higher-ups. The rest of their employees were fired the next day. Sunrocket is dead.
I was informed that calling and getting the cancellation department would probably help me solve my issues, so I did just that- one week later and my caller ID blocking magically starts working  So they can have their one point back for tech support.
Update again: Dinged call quality a bit because of nicks and pops I hear in my calls now, and no it's not my ISP  I also use traffic shaping in my router, so I know it isn't me. Lowered tech support one because they can't fix my caller ID blocking problem and seem to not understand me very well.
Update: I recieved my two phones, AND an extra phone (total of 3) one week after I noted the error to sunrocket However, I still don't have Caller ID blocking working and I don't believe I ever will, as they keep saying the problem is resolved even though it clearly isn't. Not a big issue for me, but I'm going to dock tech support two, and put one more point into reliability since the phone has never been down when I needed to use it.
Not sure what to dock for the gizmo slowing the net/not getting my phones/caller ID blocking not working, so I just took 2 points off of reliability. However, they apologized and shipped the phones to me after I called and complained, which seems like great support to me (hold time wasn't bad at all). The Gizmo slows my now 9/1 (I get about 10/1 on tests) line to about 2.5/.300, which would normally piss me off a lot, except for the fact that the gizmo works behind my router with 0 issues. It was plug and play, no firewall configuration or port forwarding or screwing with advanced outbound nat on my firewall or anything, worked right away. Call quality is excellent. Can't test inbound caller ID as my current phone doesn't have that.
I called my house a few times to test quality, seemed excellent. This is when I noticed that disabling the caller ID wasn't working, showed my name and number even though I e.had disabled it on their website. I enabled it and disabled it again, but it still wasn't blocking it. I'm sure they'll sort this out though =) Also got to see excellent quality when talking to their support. The guy had a weird accent, I don't remember his name, but he was kind, apologetic, and helpful, which is what I look for in a company's support.
Their website's buttons at the top randomly don't show up. My only browser is firefox, and I'm not testing with IE, however that's why the website lost one point.
All in all, having two phone numbers, free phones (they'll be comin), great call quality, and free long distance, all for this price... This is a great service so far.
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