Review by bucknerd 
Posted: 9.6 years ago
member for 9.6 years, 10 visits, last login: 9.5 years ago
 San Antonio,Bexar,TX
 $39 per month (12 month contract)
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Install Co-ordination:
(ratings below consensus)
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I must say my DSL experience in not getting off to a good start. I heard about the current promotion and went on line and ordered. I allowed 10 busines days, hadnt heard anything, so I called on April 13. I was told someome should be "contacting" me within the next few days. I did recieve an email on March 13, saying I was scheduled on April 23. There was no indication that I should expect a UPS package. They only way I knew about it was by reading the reviews on this site. April22 came, no package. So I call the next morning.
BTW, the number that gave on the email only allows you to leave a message. Not good in my opinio) So I call the number used for subscribing and was told " Oh, it's happening all the time, but it's no problem. The techs carry extras" So I sit at home all day, and finally at 7PM I call. I was told "You've been rescheduled for Friday". Gee, thanks a lot for no calls and allowing me to sit at home and waste my day.
So today, we give it another try. And I'v been sitting here, once again, wasting my entire day. BUT, at least I got a call. It was from tech scheduled to install. He asked if I had recieved my modem. "NO, but I was told it was no problem"
Well, it was, because he doesnt carry extras. He gave me anumber to call, and the name of the person to talk to. It was that same number (1-800-413-0052) which only allows you to leave a message. I did, but the tech told me he had no ideal how long it will be before I can be rescheduled. In the meantime, I'm waiting for a return phone call. It's Friday afternoon, so I dont expect to hear anyting until Monday, and I wont be suprised if I have to wait another three weeks.
If they run a promtion, they need to be prepared to handle the load and provide better customer support. I'm a tech support specialist and if our dept worked this way, we'd be repalced real quick. Looking at reviews, they seem to be really falling short in the customer service area.
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AT&T Southwest
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