Review by brucebeh 
UPDATED: 168 days ago
member for 4.6 years, 271 visits, last login: 49 days ago
 CALGARY
 $20 per month
 about 5 days
 "Fast Delievery, great quality, great price! get more than you pay for!"
 "Kit came with faulty hook-ups, needed to use my own network cable"
 "Not bad for the price, have to wait till they port my # from telus"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Well I finally got my gateway yesterday, was a bitch to setup. But I gotta praise for the quick delivery, I ordered on a saturday and it came on a thursday (monday was a public holiday).
Let me explain.
I come home from school, see the gateway on my desk, and I plug everything in, reading the manuals, following every instruction they print in the book, took me 45 minutes of playing around and I can't get a dial tone.
So I try plugging it directly into my cable modem, restarted the thing several times, plugged it into my hub, still doesn't work, then my router, restarted everything a couple times.
For some odd reason, I decided to switch network cables, and lo-and-behold, it WORKS! I finally have internet connection on the gateway and my status light turns green.
Turns out the network cable that came with the box was defective, it was pretty frustrating, as it wasted nearly 3 hours of my time.
--- ASIDE FROM THE RANT ---
It works great, I am getting my # ported from Telus, so it might take a while since they are still kinda on strike, but outgoing calls are great, very good quality, I am not using the QoS of the router.. my setup is currently like this.
CABLE MODEM --> HUB
HUB --> VOIP Gateway
HUB --> Linksys Router
Linksys Router --> 2 Wired and 1 Wireless computer
I haven't noticed any issues at all when I'm downloading at max my bandwidth, however, when I'm uploading at max my bandwidth, the other party notices that my voice jitters a bit, I'm guessing if I have my router behind the gateway, that wouldn't even happen at all.
So far i am fairly impressed with this. However, I better wait till my number actually gets ported before praising primus anymore =)
Lastly, I would like to say, it is a GREAT bang for the buck, you get more than you pay for.
Note: I am on SHAW located in CALGARY
Update:
Primus customer service is probably the worse to deal with, technical support is OK, it is dependent on the rep how they treat you, overall service is not too bad but customer service for Primus is almost non-existent.
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