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Member review of 3 Web


more information on the company
Ad-hoc 3 Web Forum
Canadian Forums

Reviews:
read 46 reviews (16 positive) (24 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$33 per month avg ($25 to $37)

3 year trend
Review by jyeung See Profile
Posted: 2 years ago
member for 4.6 years, 205 visits, last login: 14 days ago


Toronto,ON
$29 per month
"Excellent pricing, decent speeds"
"Non-existant customer service"
"Use 3Web/CIA if you want to take risks. Otherwise, if you're looking for support, stay away."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Bell Sympatico
    ·TELUS
    I signed up with 3Web/CIA in September. Initial installation was not well coordinated - I did not receive an email with order and modem shipment details until approximately 3 weeks after order date.

    After I received the modem, everything was smooth as my area was using Rogers. Customer support, however, was a nightmare. Their phone system was a mess (it's better now) and the wait times to talk with a tech were LONG (5-6 hours sometimes).

    More recently, on 22 November 2006, Cybersurf/CIA switched from the Rogers network back into their own network. The process was again not well completed, causing my internet to be disconnected for 2.5 days, although I must say this was more likely the fault of Rogers than of CIA directly. Trying to reach support during these times were impossible - I spent 5 hours and 33 minutes on the phone waiting to talk to a technician. However, the technician was very quick and took down my details to submit to Rogers for a repair.

    My internet was restored the morning of 24 November, and speeds have been OK so far - but slower than when I was on the Rogers network. I'm getting 5Mbps instead the advertised 6Mbps...but I can live with that. Now if they can get their support to be better, all would be good. Until then, those who need even the slightest hand holding, stay away.

    Followup comments:
    view ALL 3 comments

    seng

    @shawcable.net

    3 Web/ CIA is a SCAM!

    What a horrible ISP!
    1. installed last year. After the tech left, all connections went with him. I had to use my cellphone to call the company which took at least 40 min of waiting.

    2. No connection for a week.

    3. Called Shaw and Telus for service and cancelled CIA.

    4. They refunded, and took back their modem.

    5. A year later, they secretly took money out of my credit card. I've tried arguing with them, but it is useless. The people who dealt with my case and refunded me last year were no more working there.

    6. This is a company with the most horrible service. Don't be fooled by their advertisement. It is a scam! They will always have extra charges without your aknowledgement.

    BEWARE OF THIS COMPANY! THEY ARE CRIMINALS.

    Yours Truly,
    S.C.
    permalink · 2006-12-21 18:11:01 · Print · Reply to this

    marc e

    @allstream.net

    Re: 3 Web/ CIA is a SCAM!

    I cancelled my CIA at the end of November and have a pending BBB complaint with them. They charged me $30 in November on bandwidth over usage apparently used back in June (they used Videotron as my ISP) but have never been able to provide me with my usage details. Customer Service is unreachable, and never follow up. BEWARE!!!!
    permalink · 2006-12-26 19:58:59 · Reply to this

    Khunter

    @rogers.com

    Watch Out !!

    Two days after I moved into my apartment I signed up with them and 3 days later they called back and said they wouldn't be able to provide me with Hi speed internet b/c I was outside their service area. Seven months later I discovered that they charged my credit card for a modem I never rec'd, it took me forever to get thro to their Cx service and get that issue solved. This year I started getting letters from a collection agency asking me to make payment for money that I allegedly owed 3WEB and ever since then I have spoken to no less than 4 3-webreps asking for a resolution since I wasn't a customer of theirs and had never recd any bill from them obviously, and it was so bad that the last one hung up on me. I have recd a second letter from the collections agency and I have now been forced to report them to the BBB. Be very careful with 3WEB !!
    permalink · 2007-02-10 23:52:15 · Print · Reply to this
    Forums » comments on review of 3 Web

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