Review by Fillimerica 
Posted: 26 days ago
member for 1.2 years, 2 visits, last login: 14 days ago
 Lake Hiawatha,Morris,NJ
 $33 per month (month by month)
 about 14 days
 "Generally reliable service, good voicemail system"
 "Increasing cost, prohibited from switching to best plans, fees, support"
 "A decent technical provider near the bottom of the value proposition"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Have been a Lingo customer for five years and can echo the opinions of many long time customers. The service started out as a great value and they have steadily increased the cost and added punitive fees.
Last year I tried unsuccessfully to switch from the $22/mo plan to an annual plan (Talk-365). It defies comprehension why they wouldn't want to lock in a good customer willing to prepay but they won't! Have also seen the taxes and fees escalate to 50% of the base charge got me looking elsewhere for a lower price and an annual contract.
The quality of the calls were generally good, with clear reception except that sometimes the person on the other end would complain about breakup. I couldn't hear it on my end.
I only had to contact technical support about call routing issues a few times. Not much to say except they took the message and the issues got fixed a few days later.
Contrary to what many other reviewers have stated, my cancellation experience was quite positive. I dialed the 917 number, chose cancel and was on hold for less than 5 minutes. A nice CS person politely closed my account without much fuss. Too soon to see if they try to keep on billing the CC, but I do have their confirmation email. Since I am beyond the 24 month term, they didn't want the ATA back nor was there a termination charge.
Moving on to PhonePower, which has also been a very positive experience so far!
Followup comments:  PX Eliezer
Premium
join:2008-08-09
New Jersey | Why is Lingo so dumb? Excellent review.
Lingo has become less and less relevant in the VoIP marketplace.
It is almost as if they have a death wish.
I hope that you have a great experience with PhonePower! | |
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