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Review by dualsub2006 
UPDATED: 1.3 years ago
member for 1.3 years, 430 visits, last login: 75 days ago
 Cincinnati,Hamilton,OH
 $52 per month (12 month contract)
 "The price is OK. Sales call went reasonably quick."
 "Support in India. No softphone even though to this day they say they do have one."
 "Probably a good service, but the company is very low rent. Canceled."
| Web-site:
Ease of Installation:
Call Quality:
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Tech Support:
Value for money:
(ratings match consensus)
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My number port is not yet complete, but my early reaction to Lingo is not so great.
The sales guy was knowledgeable, friendly and did his best to be as quick about things as he could be. The adapter arrived quickly as he said it would and that part was OK.
Here are my gripes so far:
1. Sales guy told me support was in US or Canada. It isn't. I am sick of hearing people in India tell me that "I do not need to be worrying". I hate it.
2. The adapter shipping lacks a lot of things. No packaging to protect the adapter, had no phone cords though it said 2, no welcome kit, no ethernet cable, no nothing. An adapter and a power cord tossed loosely in a box. Really low rent method of doing things. They could take a hint from Vonage about how to ship something.
3. Phone adapter seems like WW II surplus German communication device. TOTAL PIA to set up. Assigning a static IP took FOREVER!
4. Outbound caller ID for the temporary number does not show as my own. It doesn't even show as my temp number. With Vonage when we made calls on our temp number the outbound caller ID showed our number that we were porting. Lingo shows as some cell phone number in Maryland.
Call quality seems OK. I haven't made that many calls with it but the few I have were good. I canceled with Vonage because I got sick of going round and round with people in India over my number port.
I don't have a warm fuzzy feeling with Lingo, though I will likely give them another few weeks to see how things go.
Update 8/13/07 After a few weeks now with Lingo I have to say that the service has been great. I don't like their new business service plans, but then again they aren't making me move to it either. The call quality has been outstanding and there haven't been any service issues at all. I still think I should have stayed the course with Vonage, but Lingo isn't so bad either.
One last gripe for the day is about the softphone. Lingo website says that they have one, sales guy told me that they have one but when you go to get one it isn't there. Some excuse about an authentication error. No idea of when or even if it will be sorted. Keep that in mind.
8/15/07 Alright, just gave up on Lingo. I really was looking for a reason to drop them and head back to Vonage and I'll be if they didn't just give me one. After being assured that my number transfer request with them was in process, I find out on Monday that it isn't. It hadn't even been started. 3 weeks later and they just now tell me that they have done nothing for my number port.
Let's review:
1. LIED - Told me support was in US or Canada. It's in India.
2. LIED - Told me softphone was available. It hasn't been for 2 or 3 months.
3. LIED - Told me my number port was in process. It wasn't.
4. Shipped me a used adapter.
5. Shipped said adapter without any included cords or cables.
6. Said adapter is very hard to configure for static IP.
I so want to get away from Cincinnati Bell and their outrageous charges but I'll be damned if some of these companies don't make it as hard on you to do business with them as they can.
I've been very happy with Vonage and I think because of their size they stand the best chance of either surviving or been swallowed up by a bigger, better company.
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