Review by scordo17 
UPDATED: 106 days ago
member for 3.7 years, 776 visits, last login: 106 days ago
 Cromwell,Middlesex,CT
 $25 per month (12 month contract)
 about 5 days
 "Pretty inexpensive for what you get, good features"
 "Price has gone up, box resets more than I would like"
 "Overall good for the money-Vonage customers should check out"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings above consensus)
|
Update - 8/20/2008
Service has been pretty good since my last review. Despite what others have said, I had a good experience with tech support. Over the last couple months, I was experiencing background noise that sounded like a high pitched tone. I was intermittent at first, but then it became more consistent and annoying. I don't think callers could hear it-it was only in my ear. I replaced my phone, but that confirmed that it was definitely the service.
I called tech support and they tried to re-configure some things on their end, including switching from the Phone 1 jack to Phone 2. Unfortunately, this made the problem worse and made the phone unusable. After talking with support again, and then with a supervisor, they determined that my box was faulty (one of the old Lingo branded boxes) and decided to send me a new one. I received a new Linksys box via UPS overnight. After a 2 minute setup, I was up and running and the quality has been outstanding. I can't be happier with the service again now that the audio quality is back. The features and quality for the price are fantastic, and while I know there have been some bad reviews, I would definitely recommend them-especially if you make a lot of calls to Europe.
________________________________________________________-
Have had Lingo service since August 2004. Pretty easy install. Had some major problems with service around September and October of 2004. After badgering customer service for weeks, I finally got a new box and all has been good since then. Moved in Jan 2006 and got a new local number and had no problems with that.
Price is good for all the features. I especially like the free western europe calls. I don't have to think twice about calling co-workers in the UK and the connection is great. The price has gone up since I first started the service. It was $19.95 (without fees) for unlimited minutes. The starting passing on the fees in early 2005, and then raised the price to $21.95. Overall, I think it's still a good value.
The service his been pretty reliable since my issues in 2004. I'd say 1 out of 50 calls dialed doesn't go through on the first try. Also, I do get an echo at time, but it's usually just me. The person on the other end can't hear it.
I'm curious to see what effect the Vonage/Verizon patent decision will have on the other small VOIP providers like Lingo. I hope it won't extend to Lingo, but I have a funny feeling that it will. I'm surprised they don't have more users, but they don't do much advertising other than banner ads online.
Overall I would recommend them for people looking to replace a landline or people looking for an alternative to Vonage.
Followup comments: | Forums » comments on review of LINGO |
|
LINGO
(11)
(23)