 Review by TheDreamer 
UPDATED: 5.4 years ago
member for 8.6 years, 2081 visits, last login: 2 days ago
 Dublin,Franklin,OH
 $17 per month
 about 4 days
 "Fast setup, fast LNP, offers distinctive ring and anonymous call rejection."
 "support handling needs improvement."
 "Has potential."
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I ordered the service on the February 16th, received my kit on the 18th. Set it up on the 19th and preliminary tests were great. Even sent a fax using Lingo that faired better than trying to fax the LOA for LNP previously.
Also on the 16th, I faxed the LOA to start the LNP. Got confirmation that they received enough of it on the 18th (the fax took 21+ minutes and died during the 3rd page). Later when I faxed to my efax account using Lingo it was successful and took just over 3 minutes.
On Feb. 24th, I got notice that they were ready to transfer and that it would take place on 03/04/2005.
On Mar 4th, I found that my landline had ceased working, but I couldn't call the number anymore. After waiting the whole day, I called support number in the email, and found that they had entered my ported number as 792xxxx instead of 791xxxx, though all previous electronic communications on the subject had it correct with 791xxxx. I was then asked if I wanted to have the temporary number removed...I said yes...there was a pause and then I was asked if there was anything else, and we ended the call. The call took 61 minutes. And, I was quite impressed by the quality of the call using Lingo.
But, then the next day everything started going down hill. I went onto the website to check my call log and the other set up parameters. Found that my temporary number hadn't been removed yet. Well the email said I to email or call to have it removed after the port was done (otherwise, I would be charged...and I don't want that...not unless they can give me a number in Calgary, Alberta).
Then there was an outage over the weekend....sometime after service returned, I got a cryptic email....referencing SIP000000124568, saying that their records indicate that they require information or input to resolve the issue....only it won't tell me what the issue is. Remembering that their call volume is reported lowest between 3-5pm or so...and being home early because the power is out at work...I called today (Mar 7th) at 3pm to find out what this ticket is and what input they require.
Bad to worse....I waited 40 minutes on hold. And, the first thing they demand is my account number. Well, I don't know that by heart...can't they ask for my Lingo phone number (or can't they know that because I'm calling from my Lingo service)? So, I have to track down the number to give that. And, then they want me to prove it is me...by giving them every single piece of information I gave when I siged up. All of which could easily be found online using a good search engine.
And, then I'm told that I need to pickup the phone, if I'm using a speaker phone because they can't hear me clearly. I get this all the time when I'm called other people using VoIP in the past...but now I'm calling a VoIP company and I'm using their VoIP offering...and they are complaining about the same thing to me. Though once I said I'm using Lingo..that seems to settle that (not like relatives that say to call back using landline, except that I got rid of it...because SBC apparently allows slamming to still take place even with PICC freeze, and the company I get slammed to can block me from making toll calls without giving me the chance to find out....the only sign to me was the PICC change charge on my bill...and then not being able to use my landline to make calls).
Well, I then get to why I'm calling....which is in regards to this ticket number that I've been emailed about, except that I don't know what it is...because as far as I know the call on Friday should've taken care of everything that I had as issues (except for the outages that started happening afterwards).
I'm told they can't pull up tickets right now, so they can't tell me why I was emailed about the ticket. And, to call back later....
2005-03-14: Update.... After writing some emails and this review, and waiting a few days. I got an email regarding the ticket that couldn't be pulled up. A different format tracking number was associated with the issue. And, after some exchanges, the issue was resolved. They finally removed the temporary number.
Though next was an issue with caller id. My calls were showing up as coming from some other number that wasn't the number I ported or the temporary number. Because of the hold times and I decided to wait and see, and now that it appears to have been corrected.
I received a follow up survey link to my support call, so they seem to be interested in improving their service. Now if their availability, including their web site, improved...they may prove to be quite good.
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