 Review by Cyberian75 
UPDATED: 1.2 years ago
member for 4.7 years, 1536 visits, last login: a few hours ago
 Beaverton,Washington,OR
 $28 per month (12 month contract)
 about 3 days
 "GOOD VALUE FOR MONEY"
 "SLOW CUSTOMER SUPPORT"
 "LOOK ELSEWHERE!!!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
September 2007:
Canceled the service because of high taxes which adds up to be $5.47. Also, their calling rates are as twice as high compared to some others.
I'm now with CallWithUs.com.
August 29, 2006:
Now that my DSL has been fixed very recently, and I'll be getting FiOS pretty soon, I signed up with BroadVoice again as a BYOD customer. I'm using SPA-3000 this time as I've a lifeline.
It's been 3 days since I signed up, and it's been great so far. I had to e-mail customer service twice on different matters, and they replied to both. Average response time is about 16 hours. I haven't tried calling them... I hope I won't need to.
I wish their Unlimited World plans included at least 1 hour/$5 of cellular calls to Asia.
By the way, if you want to save $10 after 3 months, PM me before signing up!
OLD REVIEW:
I've tried Verizon VoiceWing before, but I found it a lot expensive compared to BroadVoice, and its call quality was a bit too loud, not to mention that it was unreliable even during one week I tried it for. I then signed up with BroadVoice, because its BYOD and Unlimited World Plus plans were very appealing -- especially since my mother makes international calls to S. Korea which averages around $15 a month using 1010987. Now she can talk to her family with no worries, thanks to BroadVoice!
Web-site: It'd be improved, but everything on there is functional. I've no complaints whatsoever.
Ease of Installation: I chose the BYOD Plan with Sipura 2000 from Voxilla. It took me less than 30 minutes from sign-up to configuring the device. As easy as ABC!
Call Quality: So far, quality has been as good as, if not better than, the POTS line, for both domestic and international calls.
Reliability: No downtime so far.
Tech Support: It's impossible to reach them on weekdays; however, when they are available and not overwhelmed, they do reply within an hour. Like many other have said, I believe BroadVoice is going through a "growing pain" phase.
Value for money: 100% ABSOLUTELY!!!
UPDATE (02/12):
I had a problem with voicemail, so I e-mailed their tech support. They replied within 10 minutes via phone! You can't possibly expect more than this! And the service has been excellent so far.
UPDATE (03/02):
I had to phone in for support, and it was answered by a very friendly tech in less than 5 minutes! I must be very lucky... heh. 
UPDATE (03/06):
Some of their low-level support techs are clueless at what certain things do.
FYI: They're charging in one-month advance.
UPDATE (05/08):
There's a major outage right now, and the service has been very unreliable for the last 2 to 3 days. This is getting very annoying. However, I don't plan on cancelling anytime soon as their Unlimited World Plus plan is too sweet to give up.
UPDATE (05/18):
The servce is about 99% restored, but their tech support via e-mail is non-existent as I've been e-mailing them about a billing issue for a week with no replies at all! Also, according to some here, BV won't be giving out any credits for a ten-day complete outage, so I'm open for an alternative at this point.
UPDATE (06/02):
The service has improved quite a bit since their last major outage, and I've received a $10 credit for it after 2 weeks of constant e-mailing to their billing department. So I'm pretty satisfied with it.
UPDATE (06/22):
I cancelled the service mainly because of a disconnection issue with my DSL. Once I get FiOS, I'll definitely come back!
Followup comments: | Forums » comments on review of BroadVoice |
|
BroadVoice
·