Review by Phil75070 
UPDATED: 82 days ago
member for 4.2 years, 411 visits, last login: a few hours ago
 Mckinney,Collin,TX
 $26 per month
 about 2 days
 "Customer service, reasonable pricing, customer service"
 "delay in LNP?"
 "well worth consideration"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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When we received notice that AT&T CallVCantage was going to cease operating come October '09, I looked into several options. VoicePulse seemed to be among those having the fewest complaints of any VoIP provider. As I did not want to bother getting my own ATA and having to configure it that ruled out some. Based on positive reviews and feedback, and few threads discussing problems with VoicePulse here on DSLReports.com, I made the move, ordering VoicePulse around June 15.
After connecting the Linksys PAP2T ATA and getting the service working ( I just plugged the ATA into the router and configured the router as their support site recommended), I then contacted them and arranged for LNP from CallVantage. Perhaps AT&T is slow due to the number of people they need to port elsewhere, or perhaps the delay was on the VoicePulse side, but it took a month to the day before my number was ported over. That was quite a bit longer than I had expected.
Everything worked well for a few weeks, then we started having problems with outgoing voice quality but on local calls only. I worked with the customer service people at VociePulse and we were constantly back and forth working to resolve the issue. Ultimately, after trying a few things on their side and me doing some things here, like testing with different routers, phones, cables, etc. we jointly came to the conclusion that it was more than likely jitter/latency related and I would contact my ISP (TWC).
Ultimately, TWC said that as long as I was not having a problem browsing the internet, they could not / would not be responsible for the "quality" of the internet connection as it affected the quality of third party VoIP services, so it was back to VoicePulse hoping there was something they could do. The last thing I wanted to do was go through the hassle and cost to switch internet and TV providers and I didn't want to switch to TWC digital phone due to what I perceive as a lack of concern on their part. Again, the determination to fix the problem was evident with VoicePulse and they have ultimately done some things on their end, perhaps even unique to us, to restore voice quality to the excellent level we enjoyed just after signing up with them.
The true measure of a company and its customer service is not when things are going good, but when there is a problem. The concern and determination to fix the problem were evident in every conversation with VoicePulse and they even followed up with me while I was working with my ISP to see how things were progressing on that end. VoicePulse has come through with flying colors and I recommend them to anyone for serious consideration if you are looking to use VoIP for the 1st time or are looking to replace your present provider.
Followup comments:  Lenagainster
join:2005-01-07
Silver Spring, MD | Static IP address Did you look up on the VoicePulse website the procedure for setting up a static IP address for your TA? That helped me with a bit of noise I was having, and no problems since. | |
|  | Phil75070
join:2005-08-17
Mckinney, TX | Re: Static IP address One of the first things I did was set a static IP address as I had done that with the CallVantage ATA, also, so I could set up Port Forwarding. | |
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