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Review by veldy 
UPDATED: 45 days ago
member for 10.3 years, 256 visits, last login: a few hours ago
 Minneapolis,Anoka,MN
 $15 per month
 about 1 days
 "High quality service. Excellent support! Price is right."
 "Wish they offered BYOD that didn't lock you out of your own hardware."
 "If you want a reliable service with excellent quality and price, look no further."
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(ratings match consensus)
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I am back giving this company a try again and they have been perfect! Features are awesome. I am still doing BYOD since I already owned my equipment. I am using the unlimited local + 200 plan for $14.99 since most of the time we use our cell phones anyway. Recently, Comcast has developed an issue with the up link which used to be 5Mbps (I have the 22/5 service on DOCSIS 3.0) and now I am seeing only 512Kbps MAX. So, I lowered the bandwidth from max (64Kbps) to the next down, which is 40Kbps (G726-40) and it sounds as good as the higher bandwidth and is getting me through the downtime with Comcast (so, should I review Comcast? I will wait until after they fix this same problem yet again!). Skip Vonage and use VoicePulse is my honest opinion.
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I tried these guys when I was considering abandoning my Viatalk line. These guys were almost exactly what I was looking for. Voice quality was perfect. They had a little issue getting me setup because their E911 verification vendor failed my address for some reason (no other provider has had that issue), but they resubmitted the next day and it was fine ... but the usual configuration emails didn't arrive [due to the exception I am sure]. Tech support was prompt and accurate and had me up and running in minutes .. all via online tickets. I did call them a couple of times and got either immediate answer or as long as a 10 minute hold time ... not too bad.
The only thing I did not like is that they make you reset your adapter (mine was a PAP2T-NA) and downgraded the firmware and took over line 1 provisioned and locked me out of the admin features. To their credit, the service worked flawlessly. THe ONLY reason I didn't stick with them was because the CEO of Viatalk came to the DSLReports forums and personally offered to remedy issues and he did, almost immediately, and I am prepaid until April 2009.
Voicepulse -- HIGHLY RECOMMENDED!
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