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 Review by gigahurtz 
UPDATED: 1.7 years ago
member for 8 years, 2384 visits, last login: a few hours ago
 Palm Coast,Flagler,FL
 $14 per month
 about 11 days
 "Features! Great cal quality, excellent customer service.."
 "Claimed to have E-911 - did not"
 "$15 a month gets you great quality calls, excellent customer service and a number of features"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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++UPDATE: 3/29
I canceled my service yesterday (3/28) and I'm happy I did so. When I signed up, I was informed I had E-911 service. A couple of weeks later, I attempted to call 911 to test and received a busy signal. I put in a request to VoicePulse and they looked into it immediately. A couple of days later I received a call only to be told that E-911 isn't available in my area (why did you tell me it was then) and that i'd just be forwarded to my non-emergency sheriff's department number.
I've also been having call quality issues when uploading large files/using full upstream. I forwarded ports, used DMZ, used QoS (software based, 3rd party firmware, etc) and nothing, I repeat nothing resolved this problem all together. I didn't want to purchase more hardware and did have one outage in the short time I had service.
Overall, for $15, the problems aren't worthy enough to complain. Their customer service was EXCELLENT, always responding immediately and the service was not bad at all. I was not happy with being told I have E-911 only to find out after I signed up that I do not.
I do appreciate the fact that they honored the 30 day guarantee even though I was on day 31. They stated they wouldn't as I placed the order on 2/13 and technically my 30 day guarantee ended 3/13. I informed them that I didn't receive the adapter until 2/27. They honored the 30 day guarantee and we're both happy.
If E-911 isn't that important to you, VoicePulse is the way to go.
Call Quality: 4 out of 5 (lowered from 5 to 4 due to occasional echo and break up; you can blame my ISP [8/512] but I don't think that's the case)
Tech Support: 4 out of 5 (lowered from 5 to 4 due to the fact that they informed me that I would have E-911 available and that I could signup when in fact I did not. I didn't know where else to deduct this.)
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I've been waiting for VP to offer E-911 service in my area (or in general for that matter) for quite some time now. I contacted customer support in November and received a response within a couple of hours. I was put on a contact list to be informed when service would be available to me. I was told somewhere in January 2006.
I e-mailed customer support on February 13th, 2006 and was informed that service would be available to me. I quickly signed up and received the confirmation e-mail. I e-mailed a couple of days later to follow up and was informed that my information was being sent to E-911 addressing and that i'd receive a shipping confirmation shortly. I ended up receiving my confirmation a couple of days later and then my adapter.
I received my adapter on February 27th and hooked it up right away. The service was instant. Call quality is amazing and the features are GREAT! I can't believe how many features are included in this line (all for only $14.99 a month!!!!). I've been calling everyone and telling them about the service. No one even mentioned that I sounded like I was on a different line.
Customer support is by far the best thing about this company. I e-mail customer support and receive a phone call (no matter what the issue) in a matter of a couple of hours (sometimes less). The issue always gets resolved and I receive a follow e-mail confirmation afterwards.
My next step is porting my number from Bellsouth. I'll post an update when that is complete.
If your in the market for VoIP and VoicePulse is available to you - go for it and don't look back. This is by far the best VoIP offering around. It doesn't get any better than this.
Followup comments:  Lenagainster
join:2005-01-07
Silver Spring, MD | Update 2/10/08 What was updated in this review reposted on Feb 10, 2008? | |
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