Review by twogreek 
UPDATED: 133 days ago
member for 4.8 years, 18 visits, last login: 129 days ago
 Sedro Woolley,Skagit,WA
 $34 per month
 "When working it's ok"
 "When it's not they don't have much technical knowledge to resolve issues"
 "Don't rely on them for critical connections."
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(ratings match consensus)
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I got this connection when it was first available in my area 5 years ago when 3 Meg was the fastest they had. Now I notice that the price I pay is supposed to be 6 Meg and they still have me capped at 3. $34.95 plus cost of cable TV AND digital package.
I have a degree in computer electronics, a degree in Information Technology, I am Cisco certified, I have been both a Network Engineer and a Network Administrator for major, critical operations companies.
Two weeks ago I started noticing connection and latency problems. A week ago latency got bad enough for secure logins to time out while waiting for simple text pages to download. I called to report the problem. Four days ago, although the modem had an IP, there was no connectivity at all. I called and was assured that a Technician would be at my home the next day. Still waiting for someone to show up.
During the day upload speeds are near what they should be but download speeds are less than 50 kbps and sometimes less than 10. Packet losses during the day range from 15% to 65%. For the last two days, from midnight to 9 am there is no connectivity period.
Last time this issue existed they required me to pull my LAN off the modem and do a fresh install of the O.S. on the connected PC before they would send a technician. If you have any more than that for them to deal with don't expect much expertise from them.
THERE IS NO EXCUSE FOR THIS. IT'S A SIMPLE PROBLEM.
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