 Review by 0zero01 
UPDATED: 1 year ago
member for 8.3 years, 822 visits, last login: 4 days ago
 Port Orchard,Kitsap,WA
 $65 per month
 about 1 days
 "I'm online I guess"
 "only getting half my rated line speed"
 "On the fence, thinking DSL unless it gets fixed soon."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Well, It hasn't been all roses after the last modem swap. Most of my issues went away, but I don't get what I pay for. I'm only getting about 5mb/1.5 and I'm paying for 10mb. It's been this way since about a week after my rave review below. I hate the f'ng roller coaster, but my only other option is 1.5 DSL with Qwest. I know I need to fire Wave and get DSL, just on principal alone. I need to stop giving them my money. The only way they'll learn is if they lose customers. If I don't switch then I guess it's my fault, as long as they get the money why should they care.
Thanks Wave. ;-(
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It appears it wasn't Waves fault. Click link below . . .3rd cable modems a charm.
None of them leased, (All my "Owned Modems"). So it's my fault . . .
Thank you Wave. This time I got an answer after 15min . . . 3rd modem and
VIOLA!
»www.speedtest.net/result/190638404.png
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I was happy with Wave Broadband for a bit, I used to have a clean fast connection, but now . . .
I'm paying $65 a month for 10Mb / 1.5Mb. That's not what I've been getting for the past 2 months. My VOIP used to work great, but I had to cancel due to packet loss. It became impossible to have a phone conversation. The connection seems fine during the day but in the evening is almost unusable. I've been trying to keep track of my connection problems. You can view my disappointment with Wave in the Wave Broadband forum (link below).
»Major crap!
The last 2 times I tried calling Wave Tech Support I was on hold for 45min each time and refused to wait any longer. I emailed support a week ago and have yet to receive a reply. Hope this helps in deciding on your Internet provider in the 98366 area. Good Luck!
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