Review by (hidden by request)
Posted: 183 days ago
(review was emailed from domain candw.ky)
 Fort Lauderdale,Broward,FL
 $100 per month
 "Good quality, good service,"
 "Some improvements could usefully be made on documentation."
 "We have used domestic and business systems extensively and both continue to work well for us."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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We run a small firm that registers companies, yachts, ships and aircraft in
different parts of the world together with insurance and fund administration
For our international communications, we have been
using the Packet 8 system for a number of years with great success.
By establishing virtual extensions in different capitals, our clients need
only make a local call and this links to our physical office on the other
side of the world. For typical businesses where local calls are allowed but
long distance calls have to be charged out, this greatly facilitates
communication and the business that emanates from it. So, it is good for us
and good for the client.
System setup is nearly all done online and is relatively easy. For
beginners with the business system, a simple descriptive overview of the
component parts, together with example configurations would be helpful to
get up to speed. Once having understood the way the system works, then the
documentation is fine.
Technical support has been great. We have never had to wait more than a few
minutes to speak to someone and always got sensible answers from courteous
people. Compared to other service centres, this is a real breath of fresh
air and a major plus for busy people who simply want to reach the right
person and get on with sorting the problem.
Over the last five years, system quality and reliability has improved
considerably. Devices rarely need rebooting and sound quality is clear as a
bell. Our system is in use every day and delivers consistently good
results. Tip: if sound quality suddenly goes off, check your microwave
oven. Some of the older units [or perhaps older ovens] seem to be
susceptible to microwave interference giving rise to the hallowed cry, "turn
off the microwave, I'm on the phone"!
One recommendation I would make is an option for a user-defined time zone.
Not all countries operate daylight saving time and not all countries are
listed. So if, for example, one could set "GMT-4", this would fix time at
Greenwich Mean Time minus four hours all year round.
If the receptionist is in the powder room when her extension rings and I
want to pick up from my extension rather than walking across the office, can
it be done? The answer is, "yes" but we found no indication in the manual
as to how. However, we posed the question by email and received an answer
overnight.
All in all we are very happy with Packet 8. We have used residential and
business systems extensively and both continue to work well for us.
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