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Member review of Vonage


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read 1123 reviews (810 positive) (137 negative)
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Six Month Rating

Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:


$29 per month avg ($18 to $59)

3 year trend
Review by Hawkflyer1 See Profile
Posted: 162 days ago
member for 4.9 years, 24 visits, last login: 162 days ago


Asheboro,Randolph,NC
$65 per month
"I like the features and web site."
"They tried to steal my money"
"They tried to steal my money"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

    Vonage – Broadband of Thieves.

    I had Vonage for about 4 years. I contracted for 2 phone lines and 1 fax line. The fax service was always unreliable and tech support could never get it right. Phone voice line sound quality was fair at best as many people I spoke with complained that it sounded like I was speaking through a tunnel. The BIG issue came about 6 months ago when I had I failure with my lines as no calls were coming in or out. Using my cell phone and waiting over 30 minutes for tech support to get to me and then I spent an additional 2 hours on the phone with a level one tech that had me pinging the server and doing this and that, only to transfer me to level 2 guy. Level two quickly stated that I had a bad router and that they would ship me a new one arriving in about 2 days. It did arrive as a refurbished unit and I quickly hooked it up and still could not get on line. Another 2 hours spent on my cell phone with tech support determined that this router was bad (right out of the box). I went to Walmart and purchased a new router for $50 dollars and got my phone lines quickly up and running that same day. One month later I receive a Vonage bill for and additional $120.00. I call them and find out the bill is for the broken router that I did not return (they never told me that I needed to return it). I told them that I would return the router and they needed to refund my money. They simply said NO because it was over their thirty-day time limit and that they would not refund my money. When I told the service agent that I was unhappy with this situation she simply asked if I wanted to be transferred to service disconnect department. What a joke. I wasn’t ready to disconnect until I got another service lined up and I think they play on this fact. I finally got the refund as result of dogged persistence and 5 angry calls to Vonage customer service and then only after I sent them the router at my shipping expense. That was the only excuse I needed to change services. I will never go back and I will never recommend Vonage to anyone.

    Followup comments:
    view 1 comment
    ccotton333

    join:2009-07-13

    They are a bunch of thieves

    I called and cancelled my service the day my contract ended because I never really used the service and when I did the voice clarity was always choppy. They constantly blamed it on my internet connection through comcast, but my cell phone is wifi enabled and works like a champ over it so explain that one!!! Anyways a few days after cancelling they processed another monthly payment. I called because they said that i didn't owe them a dime. Turned out I didn't, and they "mistakenly" charged me for another month. They said they would reverse the change right away. it's been over a week and a half and I have called twice to see what's going on. they now are saying it'll be the 18th before they put back the money they stole out of my account. WARNING TO EVERYONE> THE SERVICE SUCKS AND THE SUPPORT IF IT COULD BE ANY WORSE I DON'T KNOW HOW THEY"D STAY AFLOAT!!!!!!!! WORSE COMPANY EVER AND I WILL BE REPORTING TO THE BBB!!!!!!!!!!!!!
    permalink · 2009-07-13 16:35:30 · Print · Reply to this
    Forums » comments on review of Vonage

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