Review by aleelee 
Posted: 92 days ago
member for 92 days, 51 visits, last login: a few minutes ago
 Sanford,Lee,NC
 $45 per month
 about 7 days
 "reasonable pricing, my number moves with me"
 "Only as good as my ISP, limited call blocking"
 "Perfect for a family that moves around a lot"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
We are a military family who lived in Germany for three and a half years. We signed up for Vonage from Germany, and had our phone (Vtech 8-100) in about a week. Set up was easy, just plug and play. Our ISP wasn't up to par in Germany, so there were times when the internet was down or laggy. That was no fault of Vonage, however. We enjoyed having the ability to us a U.S. number to keep in touch with the folks back home and a local number for our friends and family to call us without worrying about international billing.
We are back in the U.S. now. It took us almost two months to get moved in to our new home. The ability to keep our phone number and use the voicemail via internet was priceless during this time. As soon as the cable man came out and hooked us up, our phone was up and running. We are currently using Vonage as our landline.
Service has been terrific here using Charter as our ISP. Call quality is great. We did upgrade to the Vportal as our Vtech had battery issues and I wanted to have the ability to use phones of my choice. The Vportal has performed flawlessly, again, it was plug and play.
I only had to contact customer service one time. My Vtech had a bad plug adapter, and one simple email to Vonage and I had a new adapter in the mail within days....to an APO address none the less. I have never tried to call customer support, so I can't say anything about that. I have upgraded my account online twice, once for a virtual number, and once to include the Basic World calling plan. Both times the process was simple and painless.
My only complaint with Vonage is the lack of call blocking. They have a very basic form of call blocking that only allows unknown numbers to be blocked. I would love the ability to block specific numbers. I don't understand why Vonage hasn't done this by now as it seems every other VOIP provider has a better call blocking feature than Vonage. I really hope that the new Contact Center, now in Beta, will eventually offer this feature.
After a year and a half, I am satisfied with Vonage. For only $45 a month, I have unlimited local and long distance calling (to include international calling) to anyone I want to call and a virtual number for my current location. The ability to keep my main phone number wherever we may move is priceless to me. Our parents are getting older and knowing they only have to remember one number for us is a blessing.
Followup comments: | Forums » comments on review of Vonage |
|
Vonage
(64)
(45)
(92)